Dialer360 Review
OUR SCORE 81%
- What is Dialer360
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Dialer360?
Dialer360 is a call center and dialer system that enables you to increase your productivity and efficiency in contacting leads and communicating with clients. It provides an auto-dialer and a predictive dialer to help you connect with more leads. It also offers tools like voice broadcast, ringless voicemail, and TPS/DNC filtering, among others. Dialer360 supports web phone, which enables you to contact leads anytime and anywhere. It also provides recording tools so that you can regularly check the quality of your communications. Additionally, Dialer360 offers an internal chat, which helps you collaborate with your agents. Dialer360 generates actionable analytics and real-time reports to keep you up-to-date. It analyzes performance, cost, and efficacy. It also supports customer feedback and reviews to further help you optimize your strategies. Dialer360 helps organizations connect with potential customers by offering state-of-the-art call center software. It empowers business solutions with high-quality software like Predictive dialers, power dialers, voice broadcasts, auto-dialer, and many more. Dialer360's wide range of services is beneficial for scaling up your business and provides unique business solutions resulting in high productivity. Enhance your dialing rate and double your sales by dialing more contacts in less time. Call centers face many painful points that low dialing speed, costly usage rates, and unproductive leads. The right technology used at the right time improves your business efficiency and productivity.Product Quality Score
Dialer360 features
Main features of Dialer360 are:
- Automatic Call Distribution
- Call Recording
- Call Transfer
- Caller ID
- Call Logging
- Call Scripting
- Voice Mail
- Computer Telephony Integration
- Campaign Management
- Agent Status Board
- Call Center Management
- IVR/Voice Recognition
- Callback Scheduling
- Real-Time Monitoring
- PCI Compliant
- Contact Management
Dialer360 Benefits
The main benefits of Dialer360 are providing dialing and contact capabilities, offering management tools, and ensuring compliance and security.
Provides dialing and contact capabilities
Dialer360 enables you to contact leads through various dialing tools. It allows you to filter out TPS/DNC numbers, implement inbound IVRs and ACDs, and contact leads through VoIP. It also enables you to display a local caller ID to improve customer reception to your calls. Dialer360 provides a recording portal where you can use automatic recordings, backup data, and find a particular call.
Offers management tools
Dialer360 helps you collaborate with your agents. It provides an internal chat where you can leave comments and receive updates. It also offers CRM tools such as account and contact management, calendar and email integrations, and campaign management, among others. Dialer360 allows you to track agent availability and lead status so that you can distribute calls and contact leads accordingly. It also generates actionable analytics to help improve your campaigns and customer experience.
Ensures compliance and security
Dialer360 ensures data security through a specific key that only you can use to access recordings and contact information. It also boasts PCI compliance to further improve security around the storage, movement, and processing of data.
Higher contact rate
Dialer360’s software enables you to increase the contact rate by making the calling procedure automatic. Manual dialing is more time taking as well as more error chances like misdialing. With the help of tools and strategies, you can boost your conversion rate and pick the right dialer to improve your contact rate.
Data Protection and security
Provide 100% data protection and safety. Protect your data from unauthorized users because no one can access your server without permission. A specific key is used to log in as well as if any technical issue occurs then verification is required.
Real-time reporting
Keep an eye on current trends and tools and reach optimal productivity with real-time reporting. Analyze customer performance, reduce cost, minimize risk, and improve your overall business efficacy. Dialer360 generates a report where you can measure your business metrics and update strategies to improve them. Moreover, supports customer feedback and satisfaction reviews to help you to know the customer experience.
Awards Section
- Rising Star Award
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
Dialer360 Integrations
The following Dialer360 integrations are currently offered by the vendor:
- HubSpot
- Insightly
- Kustomer
- Pipedrive
- Salesforce
- Sugar
Video
Customer Support
Pricing Plans
Dialer360 pricing is available in the following plans:
