- What is CrazyCall
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is CrazyCall?CrazyCall is a unique call center solution designed to efficiently and effectively tackle the communication needs and challenges of support agents, telemarketers, and sales personnel of any organization or business. CrazyCall can be implemented for teams who are managing both inbound and outbound calls. With this solution, they will be able to access schedules for outbound calls, make calls directly within their web browsers, and reach out to leads or customers using local phone numbers. They can also gain insights into inbound call conversations by taking advantage of the solution’s call monitoring and analytics capabilities. The call center solution can be leveraged for the creation and launching project management activities, sales or marketing campaigns, or growth hacking initiatives.
Product Quality Score
Main features of CrazyCall are:
- Fast setup
- App integration
- Call dialer and matching
- Intuitive workflow
- Cloud-based software
- Team management
- Sales analytics
- Call panel
The main benefits of CrazyCall are it supports the use of local phone numbers, allows making and receiving calls directly within web browsers, provides call monitoring and analytics capabilities, permits the launching of conference of calls, routes incoming calls intelligently, dials phone numbers automatically, and integrates with existing CRM systems and ticketing tools like Pipedrive and Zapier. The following discussion gives an in-depth overview of such benefits:
Reach Out To People Using Phone Numbers They Are Familiar With
Organizations and businesses who are reaching out to prospects and customers from different countries around the world can utilize CrazyCall so they can expand their customer base, grow their operations, and increase profitability. In fact, the solution permits them to engage with prospects and customers using local phone numbers. Because of this, people won’t feel hesitant receiving the calls made by their support agents, telemarketers, or sales staff.
Make And Receive Calls From Anywhere
CrazyCall is ideal for teams who are launching sales or marketing campaigns. It is a cloud-based call center solution so it means users can make and receive calls right straight within their web browsers. This makes it possible for them to handle their campaigns and perform the associated tasks no matter where they are currently at.
Monitor And Evaluate Call Conversations
CrazyCall offers features that sales managers, team leaders, and marketing executives can take advantage of. For example, the solution gives them the capability to access call recordings and review how support agents, team members, or sales or marketing staff are interacting and engaging with the people they are trying to reach out to or asking assistance or support from them. Quality analysts will definitely enjoy this feature, as it lets them perform their jobs much easier. This feature, therefore, can be utilized for reporting, training, or performance evaluation purposes.
Launch Conference Calls With Ease
The call center solution supports conference calls. It has a functionality wherein multiple callers can join in a single conference call and discuss important matters altogether. This is very useful if they are interacting with groups of individuals who share common characteristics or concerns, facilitating group communications as well as targeted sale or marketing campaigns.
AI-Powered Call Routing And Dialing
CrazyCall leverages the power of Artificial Intelligence to make it simple for teams to manage incoming and outgoing calls. For example, users can set specific rules so that outbound calls are automatically routed to the right agents, team members, or staff at the right time. When it comes to making outbound calls, CrazyCall can instantly dial phone numbers by itself, thereby increasing the efficiency and productivity of agents, team members, or staff.
Integrates With Your CRM Systems And Ticketing Tools
A great business communication system or call center solution must be able to seamlessly work with other applications and tools. Fortunately, CrazyCall has this capability, permitting users to integrate the solution with their existing CRM systems and ticketing tools like Pipedrive and Zapier. As a result, important pieces of information from call conversations are delivered to the tools they are using regularly for further processing.
- Small business
- Medium business
The following CrazyCall integrations are currently offered by the vendor:
CrazyCall pricing is available in the following plans: