ConnectWise Review
OUR SCORE 90%
- What is ConnectWise
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is ConnectWise ?
ConnectWise is a fast and efficient remote support software designed for technical assistance team. With this platform, technicians can access systems that need repair and updates remotely and get more tasks done. The platform can also be used to prepare presentations and conduct online seminars. It comes equipped with an array of functionalities and features including customization capabilities that allow users to tailor the platform in accordance to their brand and message, team collaboration tools, cloud data storage, and integration with ConnectWise Automate. The platform offers a flexible pricing scheme to fit the user’s budget and needs. Recently, this system has been improved delivering more powerful features and better service to the users. Users can already launch support sessions in one click and invite external and internal guests as well as collaborators to oversee the process. The new version also comes with improved Mac and Linux features and better security.Product Quality Score
ConnectWise features
Main features of ConnectWise are:
- Remote Support
- Multiple agents
- Secure information
- No interruptions
- Cross-platform compatibility
- Automated reconnection
- Remote access
- Browser extensions
- Simplified transfer of files
- Unattended access
- Shared toolbox
- Roles & permissions
- Customization & branding
- Remote meetings
- Device monitoring & management
- Security & granular controls
- Features for Linux & Mac users
ConnectWise Benefits
The main benefits of ConnectWise Control are its reliable customer service, customization capabilities, seamless connectivity and collaboration, enhanced security, and other advanced features. Here are more details:
Reliable Customer Service
ConnectWise Control eliminates delays as well as ineffective service delivery. Customers will be provided with the service in a timely and knowledgeable manner. Customer concerns are also addressed immediately. All of these are made possible by the easily accessible data and robust collaboration capabilities that lets agents do their job seamlessly.
Customization Capabilities
ConnectWise Control provides customization capabilities for consistent customer experience. The system allows you to alter and adjust the icons, logos, and even the service language. With the customization capabilities, you can add a business touch to the platform.
Seamless Connectivity and Collaboration
With ConnectWise Control, all you need is a stable internet connection to serve clients no matter where they are located. The software is also empowered with the notable automated reconnection. Meaning to say, you provide continuous service even if there is poor network condition. The platform also offers collaboration tools that make it easy for the agents to comment, share opinions, exchange files, and work simultaneously.
Better Security
The new version of the system boasts enhanced security. It leans heavily on self-governed authentication and control so users can create clone roles and utilize various authentication sources but still keep the two-factor authentication functionality.
Notable Customer Support
ConnectWise Control vendor deploys a team of adept and seasoned agents available round-the-clock via live chat, email, or phone. There’s an option as well for filling in support tickets straight from the websites. A large database of video tutorials and training materials is also available useful for new users.
Flexible Pricing
ConnectWise Control uses a modular, flexible custom pricing approach and allows users to build their own package. Users are given freedom to select the functionalities and features that correspond to their needs.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
ConnectWise Integrations
The following ConnectWise integrations are currently offered by the vendor:
- ConnectWise Automate
Video
Customer Support
Pricing Plans
ConnectWise pricing is available in the following plans:
