CommPeak Review
- What is CommPeak
- Product Quality Score
- Main Features
- List of Benefits
- Awards Section
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is CommPeak?
CommPeak is a cloud contact center software that provides a solution for your communication needs. The Cloud PBX functions as a virtual call center where you can access the built-in softphone. CommPeak also provides a VoIP provider, DID numbers, and SMS services, which helps you communicate with your local and global customers. CommPeak ensures your security and privacy through a VPN gateway that hides and protects your office connection and online identity. You can also use the LookUp tool to validate mobile phone numbers. CommPeak generates actionable analytics to give insight into your team’s performance and efficiency. The information is displayed through a dashboard to help you visualize the data. Additionally, CommPeak integrates with your CRM platforms to synchronize your information and streamline your workflow.Product Quality Score
CommPeak features
Main features of CommPeak are:
- Auto Dialer
- Cloud PBX
- VoIP Provider
- DID Numbers
- SMS Services
- VPN Gateway
- Speech-to-Text
- Lead Routing
- CommPeak Softphone
- LookUp
- TextPeak
CommPeak Benefits
The main benefits of CommPeak are call communications, SMS tools, and automation and routing.
Call Communications
CommPeak enables you to communicate with your partners and customers through calls. The VoIP provider connects you with your global customers. CommPeak also provides DID numbers, which expands your local presence and gives you access to local virtual numbers. You can receive all your calls through the built-in softphone, which supports simultaneous calls, conference calls, and ensures high-quality audio.
SMS Tools
CommPeak allows you to send SMS messages to local and global customers. It enables you to send bulk messages, receive communications from your customers, and SMS to email. You can also control and manage your SMS communications through the TextPeak tool, which analyzes your messages. It generates analytics on your engagement, link actions, and opt-outs. It also provides cost-effective rates so that you can maximize your ROI.
Automation and Routing
CommPeak utilizes automation and routing to streamline your workflow and improve your productivity. It automatically dials numbers once the best lead-agent matches are made. These matches are optimized based on agent activity and availability. Additionally, CommPeak offers a speech-to-text tool, which automatically transcribes your interactions with your customers.
Awards Section
- Great User Experience Award
- Rising Star Award
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
CommPeak Integrations
The following CommPeak integrations are currently offered by the vendor:
- Salesforce
- Pipedrive
- Leverate
- Panda
- Airsoft
- Tradersoft
- FX Back Office
- Zoho
- Clicka
- Easytech
Video
Customer Support
Pricing Plans
CommPeak pricing is available in the following plans:
