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CommPeak Review

CommPeak OUR SCORE 83%
starting price $0.002
our score 83%
free trial
  1. What is CommPeak
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Awards Section
  6. Technical Specifications
  7. Available Integrations
  8. Customer Support
  9. Pricing Plans
  10. Other Popular Software Reviews

What is CommPeak?

CommPeak is a cloud contact center software that provides a solution for your communication needs. The Cloud PBX functions as a virtual call center where you can access the built-in softphone. CommPeak also provides a VoIP provider, DID numbers, and SMS services, which helps you communicate with your local and global customers. CommPeak ensures your security and privacy through a VPN gateway that hides and protects your office connection and online identity. You can also use the LookUp tool to validate mobile phone numbers. CommPeak generates actionable analytics to give insight into your team’s performance and efficiency. The information is displayed through a dashboard to help you visualize the data. Additionally, CommPeak integrates with your CRM platforms to synchronize your information and streamline your workflow.

Product Quality Score

Features
8.4
Ease of use
8.3
Customer support
8.3
Value for money
8.2
8.3
TOTAL SCORE

CommPeak features

Main features of CommPeak are:

  • Auto Dialer
  • Cloud PBX
  • VoIP Provider
  • DID Numbers
  • SMS Services
  • VPN Gateway
  • Speech-to-Text
  • Lead Routing
  • CommPeak Softphone
  • LookUp
  • TextPeak

CommPeak Benefits

Benefits

The main benefits of CommPeak are call communications, SMS tools, and automation and routing.

Call Communications

CommPeak enables you to communicate with your partners and customers through calls. The VoIP provider connects you with your global customers. CommPeak also provides DID numbers, which expands your local presence and gives you access to local virtual numbers. You can receive all your calls through the built-in softphone, which supports simultaneous calls, conference calls, and ensures high-quality audio.

SMS Tools

CommPeak allows you to send SMS messages to local and global customers. It enables you to send bulk messages, receive communications from your customers, and SMS to email. You can also control and manage your SMS communications through the TextPeak tool, which analyzes your messages. It generates analytics on your engagement, link actions, and opt-outs. It also provides cost-effective rates so that you can maximize your ROI.

Automation and Routing

CommPeak utilizes automation and routing to streamline your workflow and improve your productivity. It automatically dials numbers once the best lead-agent matches are made. These matches are optimized based on agent activity and availability. Additionally, CommPeak offers a speech-to-text tool, which automatically transcribes your interactions with your customers.

Awards Section

Great User Experience Award
Rising Star 2020 Award
In our CommPeak reviews the software has been distinguished with our:
- Great User Experience Award

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

CommPeak Integrations

The following CommPeak integrations are currently offered by the vendor:

  • Salesforce
  • Pipedrive
  • Leverate
  • Panda
  • Airsoft
  • Tradersoft
  • FX Back Office
  • Zoho
  • Clicka
  • Easytech

Video

Customer Support

Phone
Online

Pricing Plans

CommPeak pricing is available in the following plans:

Free trial
VoIP Service
Contact vendor
Cloud PBX Small
$49/month
Cloud PBX Medium
$79/month
Cloud PBX Large
$149/month
Cloud PBX X-Large
Contact vendor
Speech-to-Text
$0.026/minute
Auto Dialer
Contact vendor
SMS Services
Contact vendor
VPN Gateway
Contact vendor
DID Numbers
Contact vendor
Lead Routing
Contact vendor