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Client Heartbeat Review

Client Heartbeat OUR SCORE 86%
starting price $29
our score 86%
free trial
  1. What is Client Heartbeat
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Client Heartbeat ?

Client Heartbeat is an innovative customer experience management software designed for businesses of all sizes. It is a robust customer feedback and survey management platform that enables businesses to automate survey campaigns. The solution provides powerful tools that enable users to pinpoint key factors that make clients satisfied and receive notifications when clients are displeased. Client Heartbeat offers tools that enable businesses to identify dissatisfied customers and take prompt actions to comprehensively address their concerns and turn them into loyal customers. Besides, businesses can easily benchmark their performances and compare against competitors in the industry. Some of its main features include periodic/custom surveys, quick filter, company reports, industry benchmarks, automatic follow-ups, social sharing, and automatic reminders.

Product Quality Score

Features
8.7
Ease of use
8.5
Customer support
8.6
Value for money
8.6
8.6
TOTAL SCORE

Client Heartbeat features

Main features of Client Heartbeat are:

  • CRM Integration
  • Industry Benchmarks
  • Testimonials
  • Custom Surveys
  • Company and Customer Trends
  • At Risk Customer Alerts
  • Social Sharing
  • Company Reports
  • Periodic Surveys
  • Recommended Questions
  • Automatic Reminders
  • Quick Filter
  • Automatic Follow-ups

Client Heartbeat Benefits

Benefits

The main benefits of Client Heartbeat are, it measures customer satisfaction, views digestible data and creates effective surveys. Here are more details:

Create Effective Surveys

Client Heartbeat is a reliable solution that enables users to create surveys to collect customer feedback. The solution leverages proprietary algorithms that enable businesses to collect authentic sentiments of their customers. It helps users create customized surveys to increase customer response rates. For example, it is easy to gather questions that are relevant to the target audience or questions that have enabled other players in the industry to understand their customers.

Measure Customer Satisfaction

Also, Client Heartbeat enables users to know what customers are saying about their brand. Also, it makes it easy for businesses to track and measure customer satisfaction via surveys and compare the results with past performance. This enables you to determine whether customer satisfaction rates are improving or dwindling. It is also a breeze to identify factors affecting customer satisfaction and address the issues before they escalate.

View Digestible Data

Better still, Client Heartbeat makes customer engagement data easily accessible and consumable. Users can view the performance data of their competitors and compare the data against theirs. Besides, having all the data at the fingertips makes it easy to identify unhappy customers. It also a breeze to pinpoint factors making these customers unhappy, and address them to boost customer retention.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Client Heartbeat Integrations

The following Client Heartbeat integrations are currently offered by the vendor:

  • Salesforce Sales Cloud
  • ConnectWise
  • Seamless Docs
  • Autotask

Video

Customer Support

Phone
Online

Pricing Plans

Client Heartbeat pricing is available in the following plans:

Free trial
BASIC
$29/month
GOLD
$59/month
PLATINUM
$89/month
ENTERPRISE
$449/month