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Cayzu Review

Cayzu OUR SCORE 83% FREE TRIAL VISIT WEBSITE
starting price $7
our score 83%
free trial
  1. What is Cayzu
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Awards Section
  6. Technical Specifications
  7. Available Integrations
  8. Customer Support
  9. Pricing Plans
  10. Other Popular Software Reviews

What is Cayzu?

Cayzu is a cloud-based help desk software. All its offered tools and features are scalable, which makes it suitable for businesses of different sizes. It can quickly grow, expand, and seamlessly adjust to its users' unique help desk needs. It is also ideal for companies that offer multiple communication pathways to their clients. It has a highly advanced integrated system that allows for the centralized management of all customer concerns from different platforms. Apart from offering tools for seamless customer support integration, it also has features for internal notes, proactive task assignments, global search, and time tracking. Its ticketing systems can be automated and customized across all endpoints. For streamlined and speedy assistance, Cayzu also offers an agent collision feature that prevents agents from handling the same ticket. All Cayzu tools are intuitive and designed to make customer support fast and efficient. Tools for asset management are also offered.

Product Quality Score

Features
8.4
Ease of use
8.3
Customer support
8.2
Value for money
8.3
8.3
TOTAL SCORE

Cayzu features

Main features of Cayzu are:

  • Email Integration
  • Help Desk API
  • Quick Response
  • Customizable Ticket Fields
  • Ticketing System
  • Merge Conversations
  • To Do’s
  • Internal Notes
  • Auto Assign
  • Auto Reply
  • Split Cases
  • Automated Rules
  • Email Forwarding
  • Apps and Integrations
  • Customer Feedback
  • Global Search
  • Time Tracking
  • Service Level Agreements
  • Custom List
  • Branding
  • Attachments
  • Tags
  • Asset Management
  • Active Directory Integration
  • Email Signatures
  • Support Widget Integration
  • Mapping
  • Mobile Apps
  • Multiple Emails
  • Agent Collision
  • CSAT Surveys

Cayzu Benefits

Benefits

The main benefits of Cayzu are improved productivity, ease of use, streamlined work, and value for money.

Improved Productivity

Cayzu tools effectively improve productivity. It does not require agents to go from one communication platform to another as all customer concerns from different channels automatically course through to a singular centralized hub. Work efficiency is fully measured and observed with tools that allow for time tracking and interactive monitoring of all tickets from all channels.

Ease of Use

Cayzu is user-friendly. All its tools and features are intuitive. Agents need not undergo extensive training to fully manage and utilize all its devices, operations, and functionalities. Users with no technical experience can quickly adapt to its clean, simple, and direct UI. Users with no IT knowledge will be able to navigate it easily.

Streamlined Work

Cayzu has specialized tools that allow for streamlined and efficient help desk service. It offers tools that ensure that no two agents are handling the same ticket. This instance is a prevalent cause of delay as it prevents agents from tending to other customers and confuse database systems. It even provides its users with a self-service portal that allows customers to be more proactive in solving issues and concerns.

Value for Money

Cayzu is cost-effective. Users are only billed depending on the number of active agents, making it a good option for businesses with limited financial means.

Awards Section

Great User Experience Award
Rising Star 2020 Award
In our Cayzu reviews the software has been distinguished with our:
- Great User Experience Award

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Cayzu Integrations

The following Cayzu integrations are currently offered by the vendor:

  • Facebook
  • Freshbooks
  • Tawk.to
  • Survey Monkey
  • Google Analytics
  • Slack
  • HubSpot
  • Harvest Invoice & Billing
  • SugarCRM
  • SalesForce
  • Dropbox
  • Jira
  • SuiteCRM
  • Live Chat
  • Highrise CRM
  • Twitter
  • Skype
  • Zoho CRM

Video

Customer Support

Phone
Online

Pricing Plans

Cayzu pricing is available in the following plans:

Free trial
Basic
$7/agent/month
Team
$14/agent/month
Pro
$25/agent/month
Enterprise
$39/agent/month
Enterprise Plus
$55/agent/month