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BroadWorks Review

BroadWorks OUR SCORE 85%
starting price By quote
our score 85%
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  1. What is BroadWorks
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is BroadWorks?

BroadWorks is an innovative VoIP software designed by BroadSoft to serve the needs of service providers and individual users. It is a robust solution that provides powerful collaboration and high-end communication tools to empower service providers to deliver advanced and customary voice-based services. The platform enables service providers to deliver multiple communication services including voice messaging, conferencing, and auto attendants. Also, BroadWorks includes other personal calling features including selective calls, dialing by name, and simultaneous ringing. Generally, BroadWorks makes it easy for fixed-line, mobile, and cable service provides to facilitate unified communications. Other notable features include do not disturb web portal call logs, three-way calling, blind call transfer, alternate numbers, custom ring-back, and IP phone support.

Product Quality Score

Ease of use
Customer support
Value for money

BroadWorks features

Main features of BroadWorks are:

  • Calling Line ID Blocking
  • Call Forwarding/Screening
  • Trace/Waiting
  • Selective Call Acceptance
  • Voice Portal Calling
  • Custom Ringback
  • Auto Callback
  • Three-Way Calling
  • IP Phone Support
  • Web Portal Call Logs
  • Sequential/Simultaneous Ringing
  • Auto Attendant
  • Blind Call Transfer
  • Alternate Numbers
  • Do Not Disturb

BroadWorks Benefits


The main benefits of BroadWorks are its leverage scalable solutions, innovative network configurations, and modular architecture. Here are more details:

Modular Architecture

One likable aspect of BroadWorks is its modular architecture. The modular architecture enables service providers to deliver a range of collaboration and communication tools to businesses of different sizes. It makes it easy to implement the modules that a business needs over different network types and functional servers. This saves costs on unwanted systems and helps optimize the performance of a business.

Innovative Network Configurations

In addition, BroadWorks solutions are designed to operate in different types of network configuration including next-gen and IMS configurations. The platform works seamlessly over mobile networks such as 2G, 3G and VoLTE; traditional wireline; cable networks; and wireless networks. Besides, BroadWorks comes with a powerful, mobile-first platform that operates flawlessly with OTT apps and native systems. Users can also deploy this service as an NGN application server or IMS TAS over different types of network infrastructure. Its ability to work with a range of network configurations provides a scalable and agile communication environment for business and individual users.

Leverage Scalable Solutions

Better still, BroadWorks is designed to help service providers use scalable and cost-effective modules. It’s open, standards-based design makes it a breeze to integrate this software into the existing business and back-office processes. As a result, the solution can be used to support provisioning, billing, support, and other business operations. Also, with the open architecture, it is easy for third-party developers and service providers to launch applications and introduce new services to streamline workflows.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

BroadWorks Integrations

The following BroadWorks integrations are currently offered by the vendor:

  • Google
  • Trans Nexus
  • Office 365
  • ZyLinc
  • SalesForce
  • Dolby
  • Audiocodes


Customer Support


Pricing Plans

BroadWorks pricing is available in the following plans:

Free trial
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