Main features of xSellco Heldesk are:
The main benefits of xSellco Helpdesk are, it boosts the productivity of customer support and service agents through automated and intelligent routing of customers’ tickets and requests and consolidation of all the information they need in one central area, makes it possible for users to come up with reports to evaluate and analyze customers’ requests and teams’ performances, permits the delivery of support in whatever language, and supports integration with major eCommerce platforms and marketplaces. Below are detailed insights into how xSellco can level up the quality of your customer support:
Automated And Intelligent Routing Of Customers’ Tickets And Requests
xSellco Helpdesk is a productivity tool designed to help online businesses along with their teams efficiently handle large volumes of support tickets and requests submitted by their customers using various online channels. To make this possible, xSellco Helpdesk offers two stunning features. One of those features is the ability to automatically route customers’ messages, inquiries, and requests to the right team members. Support tickets and requests can be assigned to a single agent or staff, or distributed across an entire team especially if they need to be handled by multiple customer support and service agents. As a result, customers no longer need to wait long in the queue because the software makes sure that there are always available agents to cater to their needs, letting them access quick responses and receive immediate support.
Displays All The Information Your Support Agents Need On A Central Place
The other feature of the software that can boost the productivity of customer support and service teams has something to do with how it organizes all the information needed by agents as they deliver assistance and support to customers. xSellco unifies and presents pieces of information on a central area, whether they are related to customers’ profiles, product contents and pricing, orders, or deliveries. Because agents are given quick and easy access to all the data they need, they will be able to serve customers in a fast and accurate manner.
Gain Valuable Insights Into Customers’ Requests And Teams’ Performances
Online sellers and eCommerce business owners can appreciate using xSellco Helpdesk because it gives them a chance to obtain insights into their customers’ requests and teams’ performances. For example, the software enables them to generate and access reports that show them how many tickets and requests raised by customers they are getting in any time, how fast agents are responding to customers’ inquiries and requests and resolving support tickets, and other valuable performance data and metrics. They can also come up with reports that they can use for assessing and analyzing customers’ inquiries and requests. If they want to verify the information shown on such reports, they will be able to do that with ease, allowing them to filter contents and retrieve records of past and current transactions like orders and deliveries.
Deliver Customer Support And Assistance In Any Language
xSellco Helpdesk is ideal for online businesses that are operating internationally, serving the needs of customers that are coming from various countries and locations around the world and who are using different languages. With xSellco Helpdesk, users can provide assistance and support in whatever language. They can translate support information and contents to multiple languages and let their teams communicate with their customers using the language the latter prefer. This makes the software a truly scalable helpdesk solution that users can take advantage of as they grow their business and expand its reach.
Integration With Major eCommerce Platforms And Marketplaces
The helpdesk software can assist users in delivering fast and quality support to their customers regardless of where they are building and hosting their online stores and businesses. Xsellco Helpdesk supports integration with leading and popular eCommerce platforms such as Amazon, eBay, Magento, and Shopify. Due to this integration capability, they can extend customer support and service to multiple marketplaces, eCommerce platforms, and channels and ensure that it is delivered consistently.
The following xSellco Heldesk integrations are currently offered by the vendor:
xSellco Heldesk pricing is available in the following plans: