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xSellco Heldesk Review

xSellco Heldesk OUR SCORE 88%
starting price $88
our score 88%
free trial
  1. What is xSellco Heldesk
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is xSellco Heldesk?

xSellco Helpdesk is a trustworthy and one-of-a-kind helpdesk software that can boost the productivity of customer service and support teams of online sellers and eCommerce business owners, giving them all the customer, product, and transaction-related information they need immediately so they can serve their customers faster and better no matter what online channels that latter are using to reach out to them. xSellco Helpdesk consolidates customers’ messages and inquiries coming from multiple online channels in a central place within the software. This makes it easy for team members to respond to inquiries being sent out by customers and interact with them. The helpdesk software automatically routes tickets and requests opened by customers to specific team members or distributes across the entire customer support and service team, Because of this, customers no longer have to wait for a long time when they are raising issues, asking questions, or requesting assistance; as the software ensures that the right individuals can quickly attend to their needs. xSellco Helpdesk also enables online sellers and eCommerce business owners to easily access customers’ messages, inquiries, and requests and obtain insights out of them. This way, they will be able to find what specific issues and concerns customers are raising most of the time, spot trends, and check if their team members are delivering the quality of support and service customers are expecting. Moreover, xSellco lets them come up with reports that can aid them in evaluating the performance of their customer support and service teams either on a per-agent or per-group basis as well as in checking where their online business stands.

Product Quality Score

Features
8.9
Ease of use
8.8
Customer support
8.8
Value for money
8.7
8.8
TOTAL SCORE

xSellco Heldesk features

Main features of xSellco Heldesk are:

  • Inbox filters
  • Smart tags
  • External messages
  • Listings
  • Prioritized inbox
  • Security
  • Response time reports
  • User permissions
  • Mobile app
  • Ticket volume reports
  • Labels
  • Rules
  • Team performance reports
  • Internal notes
  • Auto responder
  • Automated language translation
  • Ticket queries
  • Unlimited number of users
  • Contact Us widget for live chat
  • Integration
  • Collision detection
  • Ticket heatmap
  • Centralized dashboard
  • Folders
  • Tracking shipping status
  • Customizable message templates
  • Full order details

xSellco Heldesk Benefits

Benefits

The main benefits of xSellco Helpdesk are, it boosts the productivity of customer support and service agents through automated and intelligent routing of customers’ tickets and requests and consolidation of all the information they need in one central area, makes it possible for users to come up with reports to evaluate and analyze customers’ requests and teams’ performances, permits the delivery of support in whatever language, and supports integration with major eCommerce platforms and marketplaces. Below are detailed insights into how xSellco can level up the quality of your customer support:

Automated And Intelligent Routing Of Customers’ Tickets And Requests

xSellco Helpdesk is a productivity tool designed to help online businesses along with their teams efficiently handle large volumes of support tickets and requests submitted by their customers using various online channels. To make this possible, xSellco Helpdesk offers two stunning features. One of those features is the ability to automatically route customers’ messages, inquiries, and requests to the right team members. Support tickets and requests can be assigned to a single agent or staff, or distributed across an entire team especially if they need to be handled by multiple customer support and service agents. As a result, customers no longer need to wait long in the queue because the software makes sure that there are always available agents to cater to their needs, letting them access quick responses and receive immediate support.

Displays All The Information Your Support Agents Need On A Central Place

The other feature of the software that can boost the productivity of customer support and service teams has something to do with how it organizes all the information needed by agents as they deliver assistance and support to customers. xSellco unifies and presents pieces of information on a central area, whether they are related to customers’ profiles, product contents and pricing, orders, or deliveries. Because agents are given quick and easy access to all the data they need, they will be able to serve customers in a fast and accurate manner.

Gain Valuable Insights Into Customers’ Requests And Teams’ Performances

Online sellers and eCommerce business owners can appreciate using xSellco Helpdesk because it gives them a chance to obtain insights into their customers’ requests and teams’ performances. For example, the software enables them to generate and access reports that show them how many tickets and requests raised by customers they are getting in any time, how fast agents are responding to customers’ inquiries and requests and resolving support tickets, and other valuable performance data and metrics. They can also come up with reports that they can use for assessing and analyzing customers’ inquiries and requests. If they want to verify the information shown on such reports, they will be able to do that with ease, allowing them to filter contents and retrieve records of past and current transactions like orders and deliveries.

Deliver Customer Support And Assistance In Any Language

xSellco Helpdesk is ideal for online businesses that are operating internationally, serving the needs of customers that are coming from various countries and locations around the world and who are using different languages. With xSellco Helpdesk, users can provide assistance and support in whatever language. They can translate support information and contents to multiple languages and let their teams communicate with their customers using the language the latter prefer. This makes the software a truly scalable helpdesk solution that users can take advantage of as they grow their business and expand its reach.

Integration With Major eCommerce Platforms And Marketplaces

The helpdesk software can assist users in delivering fast and quality support to their customers regardless of where they are building and hosting their online stores and businesses. Xsellco Helpdesk supports integration with leading and popular eCommerce platforms such as Amazon, eBay, Magento, and Shopify. Due to this integration capability, they can extend customer support and service to multiple marketplaces, eCommerce platforms, and channels and ensure that it is delivered consistently.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

xSellco Heldesk Integrations

The following xSellco Heldesk integrations are currently offered by the vendor:

  • Prestashop
  • Shopify
  • eBay
  • WooCommerce
  • Fnac
  • Tesco
  • Magento
  • Bonanza
  • Walmart
  • Amazon
  • Brightpearl
  • Veeqo
  • CDiscount
  • Sears
  • Channeladvisor
  • Priceminister
  • Facebook
  • Twitter
  • Newegg
  • BigCommerce
  • Skubana
  • Allegro
  • Linnworks
  • Mirakl

Video

Customer Support

Phone
Online

Pricing Plans

xSellco Heldesk pricing is available in the following plans:

Free trial
Starter Plan
$88/month
Small Plan
$254/month
Medium Plan
$443/month
Large Plan
$777/month