The main benefits of Workativ Assistant are it helps your IT or HR helpdesk teams handle and resolve employees’ issues quicker, allows employees to receive the right responses for their issues, enhances the efficiency and productivity of support staff and employees, and lets your produce seamless workplace support experiences. Here are the details of each benefit.

Immediate IT/HR Issue Resolution

Workativ Assistant provides you with the opportunity to design and implement a workplace helpdesk chatbot that can automatically perform specific tasks or actions needed for handling basic IT or HR issues raised by employees. This way, your IT or HR support teams can resolve employees’ issues faster. You can easily create automated workplace support processes for your chatbot even if you don’t have coding knowledge and skills. 

The solution permits you to set up triggers that prompt the chatbot to automatically perform actions. These actions are specific tasks that need to be executed to resolve the employees’ issues, such as creating a group or account within an application or transferring employee data to the application.  

Moreover, you’ll be able to include conditions in the support processes you’re designing which must be met first before the chatbot performs certain automated actions.

Guided Chatbot Conversation

Workativ Assistant enables you to set up guided conversations for your chatbot. Using its point & click dialog designer, you can create models of conversations between the chatbot and employees. These chatbot conversation models define how the chatbot should engage employees and respond to their questions or requests. 

You can add specific words or groups of words to chatbot conversation models that the chatbot can use for discovering and understanding the intentions behind employees’ issues. Workativ Assistant also gives you a way to let your chatbot easily find out what exactly employees expect when they are asking questions or requesting assistance.

These capabilities allow the chatbot to provide employees with responses tailored to their needs, like sending messages or questions, capturing and collecting data, or performing automated support tasks.

Support Staff & Employee Productivity

The employee helpdesk solution improves how employees in your organization get assistance from IT or HR support teams. You can integrate Workativ Assistant with all the chat channels being used by your employees and deploy the chatbot to those chat channels. 

This provides you with a  chance to implement a self-service support process by which employees can quickly receive the answers and assistance they need for their concerns without bothering your IT or HR helpdesk teams.

Your support teams also no longer need to waste their time on repetitive tasks  This way, you can improve the efficiency and productivity of both support staff and employees. 

Seamless Support Experience

Workativ Assistant lets you access all the important data you need so you can train and develop your chatbot better. For example, you can find out how often your employees are using the chatbot, how long they are interacting with it, which chat conversations are more useful to them, and whether or not they are satisfied with the support they’re getting through the chatbot. 

You can even go into the specific details of each conversation they had with the chatbot, You’ll be able to immediately determine which tasks run successfully or failed to execute as well. 

By analyzing all these pieces of information, you can make changes to your chatbot’s design and functionality and improve its performance. As a result, you can continuously provide your employees with engaging and seamless support experiences.