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Userwell Review

starting price $79
our score 80%
free trial
  1. What is Userwell
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Awards Section
  6. Technical Specifications
  7. Available Integrations
  8. Customer Support
  9. Pricing Plans
  10. Other Popular Software Reviews

What is Userwell?

Userwell is a product feedback management software that helps you collect reviews and insights from your customers and identify what you can do to meet their needs. It gives you access to various feedback channels such as public and private pages as well as feedback widgets. Userwell allows you to organize your feedback in a dashboard where you can filter results and use the full-text search to find relevant reviews. You can also use the impact and effort analysis tool to determine how you can improve your product strategies. Userwell integrates with project management platforms like Slack, Jira, and Zendesk to improve your workflow. It also ensures GDPR compliance and provides customizable service level agreements to ensure your security and privacy. The vendor offers support for any issues you might encounter and helps with the onboarding process.

Product Quality Score

Ease of use
Customer support
Value for money

Userwell features

Main features of Userwell are:

  • Feedback Pages
  • Feedback Widget Integration
  • Filters and Full-Text Search
  • Scoring
  • Feedback Prioritization
  • Insights
  • Team Collaboration
  • Project Management Tasks
  • Concierge Onboarding
  • GDPR Compliance
  • Service Level Agreements
  • Vendor Support
  • Integrations

Userwell Benefits


The main benefits of Userwell are feedback collection, actionable analytics, and feedback implementation.

Feedback Collection

Userwell centralizes your collected feedback and allows you to organize them into one dashboard. You can collect feedback through public and private pages, create customizable feedback widgets, and engage with your customers to collect more insight and update them on the status of your product. Userwell also allows you to embed the feedback widget into your app so that you can reach your users. You can also integrate any third-party apps you use for feedback and product management through the APIs available.

Actionable Analytics

Userwell generates actionable analytics that helps you determine how you can respond to the feedback you collected and which improvements you should prioritize. It provides an impact and effort analysis tool that enables you to score feedback and identify tasks you can remove and improvement projects you need to prioritize. Additionally, Userwell connects with your sales platforms so that you can prioritize profitable user feedback.

Feedback Implementation

Userwell improves your feedback implementation process by allowing you to convert reviews into project management tasks and collaborate with your team. You can create a roadmap that you can share with your users to give them an overview of how their feedback is being considered and implemented. You can also sort tasks according to what has been planned, what is in progress, and which tasks are done.

Awards Section

Great User Experience Award
Rising Star 2020 Award
In our Userwell reviews the software has been distinguished with our:
- Great User Experience Award
- Rising Star Award

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Userwell Integrations

The following Userwell integrations are currently offered by the vendor:

  • Zapier
  • Zendesk
  • Slack
  • Jira
  • Salesforce
  • API

Customer Support


Pricing Plans

Userwell pricing is available in the following plans:

Free trial
Contact vendor