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SysAid Review

SysAid OUR SCORE 90%
starting price By quote
our score 90%
free trial
  1. What is SysAid
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is SysAid?

SysAid is a help desk solution for large businesses and is configurable, feature-rich, and highly scalable. It is a great combination of asset management and help desk, as the platform has various modules. It supports both Android and iOS devices, making it useful for all users. SysAid ensures effective IT service and helps desk management in ITIL-aligned solution. It includes modules for service request and powerful incident management as well as self-service, chat, mobile device management, password reset, industry benchmarking and mobile apps.

Product Quality Score

Features
9.1
Ease of use
9.2
Customer support
8.8
Value for money
8.9
9
TOTAL SCORE

SysAid features

Main features of SysAid are:

  • Ticket management
  • Password reset
  • Remote control
  • Self-service portal
  • Knowledgebase
  • Chat
  • Inventory management
  • Automation
  • CMDB
  • Help desk integration
  • Monitoring
  • Patch Management
  • Broadcast messages

SysAid Benefits

Benefits

The main benefits of SysAid are it is configurable, feature-rich, and highly scalable. Here is the list of benefits for SysAid:  

Flexible IT Help Desk and Asset Management Platform

SysAid is a combination of asset management and IT help desk. Its lightweight Directory Access Protocol authentication sends notifications to devices without making users log in separately for asset management. Meanwhile, the system for inventory management easily detects mobile devices in the network to eliminate manual registration.

Help Desk and Remote Asset Management

Help desk, performance analysis, and the management and control of assets are automated through the system. The app can also identify the need to escalate support issues and the best way to process them. The software for asset management helps track service history and inventory management. Help desk tasks and activities can be automated through the ticket management system. It integrates service request coming via email while also generating help desk performance, assets and tasks reports, and service quality.

System Setup

The setup might appear complicated at first look but is easy to do. You can find free training videos on the vendor’s site to help you during the process. If you face any issues while using the interface, you can have a look at these videos.

You can see your assets listed on the asset management dashboard. You can also choose the information shown on the dashboard. Though the platform is a dedicated IT help desk, it can do more if configured to do so. The option for only asset management has a wide range of functions but it needs some time to learn how to use.

Incident Management

Service desk staffs can log, process, manage and report IT issues in accordance with ITIL best practices with the help of the solution’s incident management functionalities. As such, you can improve communications, customer satisfaction, and visibility. Additionally, SysAid can boost the tracking of IT assets through a database for configuration management. Apart from that, it can also organize the workflow of problem management.

Remote Desktop Support

The remote desktop capability is compatible with most Windows versions. It also offers mobile support using an HTML5 client. You can see the server status and use the mobile browser to view your assets. Besides, it also supports virtual Windows servers as well as on-premise servers. Mobile apps can be used to view, update and create IT incidents and service requests. It also has seamless integration with applications like JIRA, Google Apps and Salesforce.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

SysAid Integrations

The following SysAid integrations are currently offered by the vendor:

  • Qlik
  • GFI Software
  • TeamViewer

Video

Customer Support

Phone
Online

Pricing Plans

SysAid pricing is available in the following plans:

Free trial
Quote-based Plan
Contact vendor