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SysAid Review

SysAid OUR SCORE 90%
starting price By quote
our score 90%
free trial
  1. What is SysAid
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Awards Section
  6. Technical Specifications
  7. Available Integrations
  8. Customer Support
  9. Pricing Plans
  10. Other Popular Software Reviews

What is SysAid?

SysAid is an IT service management software that automates your tasks, tickets, and workflows. It offers an overview of your assets, which allows you to monitor activities, identify concerns, and deploy patches. It also provides a help desk where your team can raise and resolve issues. SysAid sends automatic reminders and notifications for your tickets based on their priority level and due dates. You can route and match these tickets to the right team member considering their skills and their workload. SysAid also supports custom workflows to improve your efficiency and productivity. SysAid provides LDAP integration for your active directory so you can access and manage your user data. It also integrates with communication and analytics platforms as well as document management and SSO systems. You can choose to deploy SysAid over the cloud or on-premise.

Product Quality Score

Ease of use
Customer support
Value for money

SysAid features

Main features of SysAid are:

  • Ticket Automation
  • Self-Service Automation
  • Workflow Automation
  • Task Automation
  • Vendor Support
  • Service Management
  • Asset Management
  • Reporting & Analytics
  • End-User Channels
  • Service Automation
  • Customer Success Manager

SysAid Benefits


The main benefits of SysAid are service automation, asset management, and actionable analytics. Read on to know more about this software’s advantages:

Service Automation

SysAid improves your productivity through AI technology designed to automate your tickets, tasks, and workflows. It manages your tickets by prioritizing based on your SLA and routing them to the right agent. It also automates repetitive IT tasks, such as creating users and granting access. Additionally, SysAid supports self-service automation, which allows your users to access easy fixes and resolve issues on their own. Workflows that involve other departments, like employee onboarding, can also be automated through SysAid.

Asset Management

SysAid provides IT asset management tools that give you an overview of your hardware and software data. You can manage your inventory, see the assets in your network, and get a comprehensive list of hardware components and software products in use. SysAid also sends notifications and alerts based on real-time activities such as CPU load and memory usage. Additionally, you can create a CMDB to understand the relationships within your IT network better.

Actionable Analytics

SysAid generates actionable analytics to help you determine areas for improvement and overall performance. It provides BI analytics and offers a business value dashboard. You can also send end-user surveys to get additional feedback.

Awards Section

Great User Experience Award
Rising Star 2020 Award
In our SysAid reviews the software has been distinguished with our:
- Great User Experience Award
- Rising Star Award

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

SysAid Integrations

The following SysAid integrations are currently offered by the vendor:

  • Microsoft Teams
  • Zapier
  • Worksafe App
  • SSO Connector
  • Jira Software
  • Teamviewer Embedded Service
  • SolarWinds
  • Google Apps
  • Power BI Extract
  • Chromebook
  • Azure
  • Bomgar
  • Shibboleth
  • IP Filter
  • OpenAM
  • Nagios
  • Office365
  • OneLogin Active Directory
  • OneLogin SSO
  • Slack
  • Okta SSO
  • Okta Active Directory
  • Microsoft Active Directory
  • Zoom
  • PowerShell Script
  • Java
  • DocuSign


Customer Support


Pricing Plans

SysAid pricing is available in the following plans:

Free trial
Quote-based Plan
Contact vendor