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Symphony Summit Review

Symphony Summit OUR SCORE 80%
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our score 80%
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  1. What is Symphony Summit
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Symphony Summit ?

Symphony Summit is a smart, cutting edge online ITIL service management solution that empowers CIOs and IT service companies to boost the productivity of their operations regarding IT services while at the same time eliminating common complexities and reducing operational costs. This is achieved by using the most recent technological innovations in IT such as automation, analytics, and mobility. Using Symphony Summit, users can create operational intelligence through contextual data correlation obtained from multiple systems. This provides IT analysts with improved situational awareness of the IT infrastructures they’re using and suggested corrective actions in real time to problems and issues. There are other notable features that Symphony Summit employs such as gamification and a comprehensive and flexible RBA (Runbook Automation) engine. There are also powerful iOS and Android mobile applications available that enable unhindered access on the go, promoting continuous productivity.

Product Quality Score

Ease of use
Customer support
Value for money

Symphony Summit features

Main features of Symphony Summit are:

  • IT Asset Management
  • Skill Management
  • Service Aitomation
  • Availability Management
  • Gamification
  • Auto Remediation
  • Project Management
  • Performance Metrics
  • IT Service Management
  • Resource Fulfilment
  • Knowledge Management
  • Pattern Analysis
  • Contextual Information

Symphony Summit Benefits


The main benefits of Symphony Summit are comprehensive capabilities that enable IT service management, workers engagement features, all-in-one access to information used in IT services, auto-remediation functionality, and capabilities to automate various tasks. Here are more details:

Powerful platform for IT service management

Thanks to the robust Symphony Summit, IT service businesses are able to handle all current and future requirements from their clients that goes around more intuitive responses and greater IT sophistication. All of which is done while keeping expenses to a minimum.

The platform is also capable of having IT organizations deliver high-quality IT applications and services which are done under a tight budget but are still compliant with the regulations and meet clients’ requirements and specifications.

Employee engagement tools

The system is equipped with Productivity 360 engine which hosts various employee management tools such as gamification, service automation, pattern analysis, knowledge management, contextual information, operational intelligence, and more.

Centralized access to IT-related services information

Having access to all helpful information that could aid users in their current tasks makes them work better and more efficiently and Symphony Summit just that. IT crews will have access to all related earlier scenarios, solutions presented, and related problems. When the aforementioned data are combined together with access to the implemented change processes and connected work orders that have been part of the solution, IT crews will have more information to efficiently address the issues.

Auto-remediation feature

The solution’s auto-remediation capability accelerates workflows by speeding up many of the businesses’ processes by using well written, reliable, and verified scripts. This replaces the traditional and slower way of doing things where people would first do some testing, then observe permissions, and then finally check if all the required conditions are satisfied before deciding if next phase can be undertaken.

Various task automation

While there are a lot of repetitive tasks that benefit from human intelligence, prolonged activities drain a person’s focus and energy which could possibly lead to errors. Symphony Summit addresses this by providing automation to these kinds of tasks, effectively reducing, if not eliminating completely, instances of human error. Not only that but it can also enhance the IT applications and services that are delivered by the users and their businesses.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Symphony Summit Integrations

The following Symphony Summit integrations are currently offered by the vendor:

  • DB


Customer Support


Pricing Plans

Symphony Summit pricing is available in the following plans:

Free trial
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