Speechmatics Review
OUR SCORE 81%
- What is Speechmatics
- Product Quality Score
- Main Features
- List of Benefits
- Awards Section
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Speechmatics?
Speechmatics is an online speech recognition technology that can be utilized by businesspeople, writers, and various industries that require notetaking. As a transcription technology, it can be provided with keyword triggers that can be used for media monitoring and media asset management, as well as for subtitling, whether live or closed. The technology can also be used for training in call centers as it can provide text files of call recordings. These files can then be used for quality management, compliance, dispute management, and training. The automatic speech recognition technology utilized by Speechmatics can also recognize multiple languages, such as Czech, German, Italian, Korean, Polish, Spanish, and many more. The technology can also be deployed either on-premise or through a cloud provider and is also flexible enough to scale up together with a growing business.Product Quality Score
Speechmatics features
Main features of Speechmatics are:
- Audio capture
- Multi-language
- Automatic transcription
- Advanced punctuation
- Custom dictionary
- Custom sounds
- Speaker change
- Confidence scores
- Speaker diarisation
- Channel diarisation
- Automatic sample rate reduction
Speechmatics Benefits
The main benefits of Speechmatics are accurate transcriptions, better compliance, and flexibility.
Accurate transcriptions
Armed with speech recognition technology that also improves thanks to machine learning, Speechmatics can provide its users with transcriptions that are much more accurate than usual. The speech recognition technology is also able to recognize and understand numerous languages and accents, ranging from European ones like Polish and Spanish to Asian ones like Korean and Japanese, thereby providing accurate transcriptions even in languages that are not in English.
Better compliance
Since Speechmatics can provide its users with transcriptions that are accurate, they can perform deep dives on things like call transcripts, making for better audits and compliance. Users can also take a look at these accurate transcriptions and use it to come up with business insights that can guide any decisions made in the future. These transcriptions can also be used in training and quality management, further ensuring that compliance is met every step of the way.
Flexibility
As a voice-to-text software, Speechmatics is flexible enough to be deployed to a cloud provider or on a company’s premises to further ensure data safety. It can also grow alongside a business as it is a technology that is easily scalable.
Awards Section
- Rising Star of 2019 Award
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
Speechmatics Integrations
The following Speechmatics integrations are currently offered by the vendor:
No information available.
Video
Customer Support
Pricing Plans
Speechmatics pricing is available in the following plans:
