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Speechmatics Review

Speechmatics OUR SCORE 81%
starting price By quote
our score 81%
free trial
  1. What is Speechmatics
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Awards Section
  6. Technical Specifications
  7. Available Integrations
  8. Customer Support
  9. Pricing Plans
  10. Other Popular Software Reviews

What is Speechmatics?

Speechmatics is an online speech recognition technology that can be utilized by businesspeople, writers, and various industries that require notetaking. As a transcription technology, it can be provided with keyword triggers that can be used for media monitoring and media asset management, as well as for subtitling, whether live or closed. The technology can also be used for training in call centers as it can provide text files of call recordings. These files can then be used for quality management, compliance, dispute management, and training. The automatic speech recognition technology utilized by Speechmatics can also recognize multiple languages, such as Czech, German, Italian, Korean, Polish, Spanish, and many more. The technology can also be deployed either on-premise or through a cloud provider and is also flexible enough to scale up together with a growing business.

Product Quality Score

Features
8.2
Ease of use
8.1
Customer support
8.0
Value for money
8.1
8.1
TOTAL SCORE

Speechmatics features

Main features of Speechmatics are:

  • Audio capture
  • Multi-language
  • Automatic transcription
  • Advanced punctuation
  • Custom dictionary
  • Custom sounds
  • Speaker change
  • Confidence scores
  • Speaker diarisation
  • Channel diarisation
  • Automatic sample rate reduction

Speechmatics Benefits

Benefits

The main benefits of Speechmatics are accurate transcriptions, better compliance, and flexibility.

Accurate transcriptions

Armed with speech recognition technology that also improves thanks to machine learning, Speechmatics can provide its users with transcriptions that are much more accurate than usual. The speech recognition technology is also able to recognize and understand numerous languages and accents, ranging from European ones like Polish and Spanish to Asian ones like Korean and Japanese, thereby providing accurate transcriptions even in languages that are not in English.

Better compliance

Since Speechmatics can provide its users with transcriptions that are accurate, they can perform deep dives on things like call transcripts, making for better audits and compliance. Users can also take a look at these accurate transcriptions and use it to come up with business insights that can guide any decisions made in the future. These transcriptions can also be used in training and quality management, further ensuring that compliance is met every step of the way.

Flexibility

As a voice-to-text software, Speechmatics is flexible enough to be deployed to a cloud provider or on a company’s premises to further ensure data safety. It can also grow alongside a business as it is a technology that is easily scalable.

Awards Section

In our Speechmatics reviews the software has been distinguished with our:
- Rising Star of 2019 Award

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Speechmatics Integrations

The following Speechmatics integrations are currently offered by the vendor:

No information available.

Video

Customer Support

Phone
Online

Pricing Plans

Speechmatics pricing is available in the following plans:

Free trial
Quote-based Plan
Contact vendor