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Serena Service Manager Review

Serena Service Manager OUR SCORE 70%
starting price $89
our score 70%
free trial
  1. What is Serena Service Manager
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Serena Service Manager ?

Serena Service Manager is an easy-to-use software created with an ITSM process-driven approach and enables Information Technology and businesses to collaborate seamlessly. This platform can be run in the cloud, on-premise, or as a hybrid of the two choices and can be maintained without spending a significant amount of money and effort. It gives users the ability to see almost everything in their service delivery lifecycle and makes the process of managing IT services seamless and flexible. Serena Service Manager is an award-winning platform, earning the ITIL Innovation of the Year award given by Pink Elephant. This kind of recognition just shows how effective and incredible the platform.

Product Quality Score

Ease of use
Customer support
Value for money

Serena Service Manager features

Main features of Serena Service Manager are:

  • Request fulfillment
  • ITIL support
  • Incident and problem management
  • Enterprise service catalog
  • Knowledge management
  • Social IT
  • Deployment options
  • Service level management
  • Dashboards and reports
  • Release management
  • Configuration management
  • User self-service
  • IT process automation
  • Financial asset management
  • Change management

Serena Service Manager Benefits


The main benefits of Serena Service Manager are its cost efficiency, the boost in productivity, and the ability to deliver excellent IT services. It provides perks to both Information Technology organizations as well as businesses. Here are more details:

Benefits for Businesses

With Serena Service Manager, businesses can have a single point of contact for each and every service that they offer. Through this, individuals who need access to IT services can get what they need in a breeze. Since your staff will be able to search for and get the exact information they need in a timely manner, they can resolve problems faster and effectively. Moreover, there will be an increase in satisfaction with the services that the IT offers.

Benefits for Information Technology Organization

Being built and process and specially designed to be adaptable, Serena Service Manager can help IT organizations in a variety of ways. Primarily, it lowers the TCO or the total cost of ownership by allowing users to configure their processes to fit the way they deliver new services with ease. It also helps users see all aspects of their integrated service delivery processes which help lessen issue resolution times. Last but not least, its centralized service request center helps agents get more tasks done.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Serena Service Manager Integrations

The following Serena Service Manager integrations are currently offered by the vendor:

No available information


Customer Support


Pricing Plans

Serena Service Manager pricing is available in the following plans:

Free trial
Serena Service Manager