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SAP CRM Review

starting price By quote
our score 90%
free trial
  1. What is SAP CRM
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is SAP CRM ?

SAP CRM is a customer relationship and engagement software designed to help businesses enhance customer engagement and give customers personalized experiences across all levels and channels. You have the freedom to choose where you want to deploy SAP CRM, either online or locally, based on what your enterprise needs. Regardless of your choice, you can still utilize the functionalities of the solution in smartphones and tablets. There are plenty of marketing insights that can be found in numerous customer and social information. With these, your business can propel customer engagement, drive sales, and hasten order-to-cash processes among many other possibilities.

Product Quality Score

Ease of use
Customer support
Value for money

SAP CRM features

Main features of SAP CRM are:

  • Contact History
  • Contact Management
  • Document Management
  • Email Marketing
  • Lead Management
  • Partner Management
  • Pipeline Management
  • Sales Force Automation
  • Sales Reports
  • Time Tracking

SAP CRM Benefits


The main benefit of SAP CRM is its top-tier sales force automation that set it apart from traditional CRM. In using the processed customer information, you can discover insights that will enable sales teams to be more successful and productive. The powerful tools of SAP RCM include better customer engagement,  real-time pipeline management, and accurate forecasting.

SAP CRM assists businesses to target the right clientele based on their needs and wants.  As it provides you with information in real time, you have everything at your fingertips, such as data that can help provide enhanced services and customer experiences that are contextual, personalized, and relevant.

As for digital store shopping, SAP CRM lets customers enjoy a memorable digital shopping experience through modes they prefer, be it mobile, social, or e-commerce.  Upon being provided with high value and actionable insights, you can tailor fit the shopping experience based on empirical data. SAP CRM also assists in the management of the entire inventory keeping procedural costs at bay.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

SAP CRM Integrations

The following SAP CRM integrations are currently offered by the vendor:

No information available.


Customer Support


Pricing Plans

SAP CRM pricing is available in the following plans:

Free trial
Contact vendor