Plivo Review
OUR SCORE 87%
- What is Plivo
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Plivo ?
Plivio is a reliable, simple, and robust communication software designed for SMEs and big businesses as well as individual app developers. This messaging platform offers voice and text functionalities that help improve communications between businesses and customers in a cost-effective way. With Plivio, businesses can take advantage of the platform’s SMS shortcodes to deliver text messages to their customers quickly. This helps them in promoting their brand identity and in augmenting the process of sending notifications for marketing campaigns. The platform is also considered as an innovative solution for those who want to start their call centers but have budget restrictions or looking for reduced infrastructure costs. Existing call centers, on the other hand, can use the platform’s web-based functionalities to improve their scalability.Product Quality Score
Plivo features
Main features of Plivo are:
- Dynamic Caller ID
- Global Numbers Inventory
- Bulk Messaging
- Voice Broadcasting Alerts
- Extensive Device Support
- Real Time SMS Notifications and Logs
- Call Tracking
- Intelligent Call Control
- Create Conference App
- Two-Factor Authentication
- Call Recording
- Unicode Characters
- Free Incoming SMS
- SMS Short Codes
- Delivery Reports
- Call Center Solution
- Two-Way SMS
- Message Queueing
- Conference Calls
Plivo Benefits
The main benefits of Plivo are its robust SMS capabilities, bulk messaging functionality, call functionalities, and can serve as a call center solution. Here are more details:
Robust SMS Capabilities
Plivio can send a minimum of 40 text messages per second, enabling users to send SMS to thousands of customers quickly. Text messages can be sent using short numbers called SMS shortcodes. These are the numbers that recipients will see on their phones when you send them messages using this platform. Since short numbers are easier to remember, they work very well when it comes to sending out messages for marketing a product or service.
Bulk Messaging
Plivio comes with a messaging functionality that allows users to reach out to more customers fast. They can send out reminders or notifications to customers for their appointments, application invites, or events. This also helps in increasing the customer base. Apart from that, Plivio users are able to receive text messages from customers free of charge.
Call Functionality
Plivio comes with a conference app that can be used to make conference calls. This conference call application can be created using the platform’s app API. You only have to assign a number to the application and you will be able to call and connect the number to a conference call. If someone wants to join the call, they can simply dial the number assigned to the app.
Call Center Solution
Not only does Plivio can be used in sending text messages and making conference calls. It also serves as a call center solution which can be integrated into the existing phone system or call center software. With this platform, you can receive inbound calls and make outbound calls and even save information such as billing, call logs and call recordings. The platform offers support to various carriers including Cricket, Sprint, Verizon, T-mobile, and MetroPCS.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
Plivo Integrations
The following Plivo integrations are currently offered by the vendor:
- Multiple SIP-based VoIP software and CRM solutions
Video
Customer Support
Pricing Plans
Plivo pricing is available in the following plans:
