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PagerDuty Review

PagerDuty OUR SCORE 89%
starting price $9
our score 89%
free trial
  1. What is PagerDuty
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is PagerDuty ?

PagerDuty is an operations performance solution used mostly by development operations teams and IT departments to enhance businesses’ performance and reliability by providing smoother processes on every aspect of the operations lifecycle. It empowers users to work smarter with its seamless automation, industry benchmarking, and operations health analytics features. The system gives users access to the system’s powerful capabilities such as on-call scheduling, alert monitoring, and escalation policies. It also features incident monitoring, which allows them to resolve troubles in their servers, applications, and websites. It has native integration support for over 300 third-party applications, which gives businesses additional benefits such as end-to-end visibility of workflows, operations tools, advanced reporting, and automated scheduling.

Product Quality Score

Ease of use
Customer support
Value for money

PagerDuty features

Main features of PagerDuty are:

  • Scheduling & Automated Escalations
  • Event Grouping & Enrichment
  • Enterprise-Grade Security & Controls
  • System & User Reporting
  • Mobile Incident Management
  • Real-Time Collaboration
  • Reliable & Rich Alerting
  • Always-On, Guaranteed Delivery
  • Service Grouping

PagerDuty Benefits


The main benefits of PagerDuty are its incident management tools, smart notification features, and collaboration tools. Here are more details:

Incident management tool

PagerDuty features an incident management tool that is designed to keep real-time operations at the most efficient levels by utilizing streamlined incident resolution procedures. It turns events into a series of actionable alerts by enriching and combining the incidents and then connecting them together. This leads to the reduction of noise and resolution times, resulting in a smoother and faster incident management lifecycle.

Smart notification features

Users are able to set and configure alerts for their teams through the standard email with SMS and voice messages as backups. The backup notification methods can be set to trigger automatically whenever a team member fails to respond to emails on time.  This will make the system automatically send SMS or notification to the non-responding employee a few minutes after the intended time has elapsed. It also allows users to change the order of members to be notified according to date and schedule through configuration and deployment of on-duty calendars.

Collaboration tools

PagerDuty is capable of streamlining the entire businesses’ lifecycle particularly in the field of communications and connections with the help of its integration capacity on hundreds of third-party tools. It features an on-call management tool that reinforces the team’s accountability. And with the system’s modern incident response, critical events are able to receive the optimal response needed for them to be resolved efficiently via incident priority, automated precision response and stakeholder communication.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

PagerDuty Integrations

The following PagerDuty integrations are currently offered by the vendor:

  • Demisto
  • App Dynamics
  • Aruba
  • Bitium
  • Opsee
  • Zapier
  • Ghost Inspector
  • Apica
  • Freshservice Gitter
  • Flowdock
  • Keynote
  • Okta
  • MailHop
  • Slack
  • Ansible
  • App Formix
  • Zendesk
  • LogicMonitor
  • Crashlyticcs
  • Honeybadger
  • HP Sitscope
  • Glip
  • Catchpoint
  • Intellinote
  • Kayako
  • Microsoft Azure
  • Monitis
  • BMC Remedy
  • Raygun


Customer Support


Pricing Plans

PagerDuty pricing is available in the following plans:

Free trial