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LANDESK Service Desk Review

LANDESK Service Desk OUR SCORE 80%
starting price By quote
our score 80%
free trial
  1. What is LANDESK Service Desk
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is LANDESK Service Desk ?

LANDESK Service Desk is helpdesk software that empowers users in effectively managing and automating the lifecycle of every business operation, such as initiation, closing, and updating. It features a robust core that eliminates that need for businesses to worry about their processes being circumvented. Through the system, business organizations are equipped with capabilities and tools for reliable and consistent delivery of IT to other organizations across the corporation. The platform is process-driven, highly configurable, and provides flexibility when it comes to deployment. As such, it can be deployed as a cloud-hosted system, an on-premises software, or a hybrid model.

Product Quality Score

Ease of use
Customer support
Value for money

LANDESK Service Desk features

Main features of LANDESK Service Desk are:

  • Beyond Core ITSM
  • IT Integration and Automation
  • Role-driven interface
  • ITIL Processes
  • ITSM Reporting and Dashboards
  • IT Self Service
  • ITSM Software as a Service
  • Mobile ITSM
  • Social ITSM

LANDESK Service Desk Benefits


The main benefits of LANDESK Service Desk are, addresses the users’ IT needs, automates and manages ITSM processes, helps customers in supporting themselves, integrates seamlessly with different IT tools, and promotes collaboration. Here are more details:

Delivers IT Needs of Users

LANDESK Service Desk aids users in the efficient and effective delivery of topnotch services to their customers. Thanks to this, the IT needs of digital enterprises as well as individual customers are properly addressed.

ITSM Processes Management

Through LANDESK Service Desk, users are able to automate, as well as manage the entire life cycle of ever ITSM process.

Aids Customers Supporting Themselves

Users can help customers in supporting themselves by using an intuitive, visually appealing IT self-service.

Smooth Integration with Various IT Tools

The system supports smooth integration with a variety of IT tools. This accelerates the business’ delivery of service to its customers.

Enhanced Collaboration

With LANDESK Service Desk, team members are able to engage with end-users. This is done through chats and social collaboration.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

LANDESK Service Desk Integrations

The following LANDESK Service Desk integrations are currently offered by the vendor:

  • Microsoft Exchange Server
  • Microsoft Excel
  • Nagios
  • Oracle
  • Novell GroupWise
  • Microsoft SQL
  • Microsoft SCCM
  • Microsoft Exchange Calendars
  • SolarWinds Orion
  • Microsoft Office Outlook
  • Microsoft Active Directory
  • IBM Lotus Notes
  • Novell ZENworks Configuration Management

Customer Support


Pricing Plans

LANDESK Service Desk pricing is available in the following plans:

Free trial
Quote-based plan
Contact vendor