Knowmax Review
OUR SCORE 81%
- What is Knowmax
- Product Quality Score
- Main Features
- List of Benefits
- Awards Section
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Knowmax?
Knowmax is a knowledge management software made for enterprises that want to achieve their customer experience goals. Knowmax provides you with consistent insights across your other assisted channels to ensure that your customers and support agents can find the right information at the right time. It comes with various features, including categorization, collaboration, content management, decision tree, full-text search, knowledge base management, and self-service portal. Knowmax helps enterprises maximize their support team's potential and answer their customers' queries while also ensuring better interactions and faster conversations. Its features allow you to build valuable workflows and quickly create information using a rich editor framework and content reusability. Besides, Knowmax enables the categorization of content for easier findability and navigation towards relevant information and solutions.Product Quality Score
Knowmax features
Main features of Knowmax are:
- Categorization
- Collaboration
- Content Management
- Decision Tree
- Knowledge Base Management
- Self-service Portal
- User Management
- Analytics
Knowmax Benefits
The main benefits of Knowmax are delivering outstanding customer experience, fast knowledge base access, and reduced operational cost. With Knowmax, businesses and enterprises of all sizes can create structured knowledge bases according to their content management requirements to increase efficiency. Take a look at more details on Knowmax’s benefits:
Delivering exemplary customer service
With Knowmax, you can make it easier for your customers and support agents to acquire relevant information when they need it quickly. By helping your customers and support agents access information at the right moments, you can increase your results in providing a reliable and consistent delivery. When you can deliver accurate responses just when your customers need them, this improves your customer satisfaction. Knowmax helps your business’s digital journey run smoothly and seamlessly.
Fast knowledge base access
In Knowmax, categorization of content is possible. With this feature, you have the opportunity to tailor content into sub-parts; then, tagging them with relevant keywords for instant access. This feature helps enterprises speed up their response time to customer’s queries.
Reduced operational costs
Knowmax’s features will help your business lessen the number of support tickets. Hence, you can reduce operational costs and other irrelevant expenses. This allows you to spend your time, money, and resources on more valuable things.
Awards Section
- Great User Experience Award
- Rising Star Award
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
Knowmax Integrations
The following Knowmax integrations are currently offered by the vendor:
- Zendesk
- Freshchat
- Freshdesk
- Talkdesk
Video
Customer Support
Pricing Plans
Knowmax pricing is available in the following plans:
