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Kapture CRM Review

starting price $29
our score 83%
free trial
  1. What is Kapture CRM
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Awards Section
  6. Technical Specifications
  7. Available Integrations
  8. Customer Support
  9. Pricing Plans
  10. Other Popular Software Reviews

What is Kapture CRM?

Kapture is a multi-faceted tool that is designed to help businesses and marketers connect to their clients. It has a wide reach that spans across multiple platforms and multiple stages of a buyer’s journey—from lead generation to marketing to sales, and even after-sales. As an online customer relationship management (CRM) platform, it aims to help you manage all their operations from one, central location. Some of this program's more salient features include live chat and email support, lead generation, ticketing and escalations, and marketing analytics. It also helps businesses maintain a database that can house an extensive history of their customer interactions, lead data, filed tickets, and others.

Product Quality Score

Ease of use
Customer support
Value for money

Kapture CRM features

Main features of Kapture CRM are:

  • API
  • 24/7 Support
  • Lead Management
  • Notifications
  • Email Campaigns
  • Chat Support
  • Messaging
  • Staff Management
  • Reporting and Analytics
  • Escalations
  • Third-Party Integration

Kapture CRM Benefits


The main benefits of Kapture CRM are its 24/7 availability, security, omnichannel support, and extensive and thorough reporting. You can find more details about each benefit below. 

24/7 Availability

With Kapture CRM, you get round-the-clock access to your dashboard. Whether you’re clocking in extra hours at the office or need to launch a last-minute campaign from the comforts of your home, you can easily do so. This time-bound flexibility and access make Kapture a popular option among many business owners. 


We all know just how delicate lead data and sales information can be. Kapture makes it a point to take security to the next level by restricting unauthorized access. It allows the admin to limit access to specific projects to ensure that data will be secured. 

Omnichannel Support

In Kapture’s dashboard, you’ll find all of your communications in a single thread. It doesn’t matter where the origins of these communications may be from—social media, email, instant messaging, etc.—Kapture consolidates all of these. This way, businesses are sure that every incoming query, request, ticket filed is addressed promptly. 

Extensive and Thorough Reporting 

Reports can help any business owner make informed and smart decisions regarding the field. The downside to this, however, is that not all reports are created equal. But with Kapture, you can choose from over 500 reporting formats. This way, you can gain statistical insight into your business in a format that works best for you.

Awards Section

Great User Experience Award
Rising Star 2019 Award
In our Kapture CRM reviews the software has been distinguished with our:
- Great User Experience Award
- Rising Star of 2019 Award

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Kapture CRM Integrations

The following Kapture CRM integrations are currently offered by the vendor:

  • Jira
  • Magento
  • MailChimp
  • Google Apps
  • Oracle
  • Shopify
  • Twilio
  • Plivo
  • SAP
  •  FreshBooks
  • Microsoft
  • Ozonetel
  • Facebook
  • Twitter
  • WordPress
  • Yelp
  • Knowlarity


Customer Support


Pricing Plans

Kapture CRM pricing is available in the following plans:

Free trial
Sales Cloud Professional
$29/user monthly
Sales Cloud Enterprise
$39/user monthly
Service Cloud Professional
$29/user monthly
Service Cloud Enterprise
$39/user monthly
Sales + Service Cloud Professional
$39/user monthly
Sales + Service Cloud Enterprise
$59/user monthly