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Invoca Review

Invoca OUR SCORE 83%
starting price $99
our score 83%
free trial
  1. What is Invoca
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Invoca?

Invoca is an AI-based call tracking solution that provides digital marketers with real-time insights to personalize client interactions and optimize sales conversions to increase their revenues. With its machine learning algorithms, this dynamic call tracking software evaluates phone conversations to gain an in-depth understanding of the caller viewpoints and provide responses that increase your chance of turning a caller into a customer. Other than that, Invoca also helps you route calls to the individual who can best manage them to reduce lost revenue from abandoned calls, prevent longer hold times, and maximize productivity and improve customer satisfaction. Moreover, it also allows you to use conversation analysis, demographic information, voice analytics, and real-time calls to create a caller profile and understand potential outcomes. Furthermore, Invoca integrates with Google Apps, Salesforce, and top social media platforms, making it easier for your business to scale and expand the application's functionalities to meet your business needs.

Product Quality Score

Ease of use
Customer support
Value for money

Invoca features

Main features of Invoca are:

  • Call Tracking
  • Call Identification
  • Call Routing
  • Campaign Management
  • Call Evaluation
  • Cloud IVR
  • Call Caps
  • API Integration
  • Partner Management

Invoca Benefits


The main benefits of Invoca are call personalization, conversational analytics, and real-time reporting.

Call Personalization

Invoca makes use of Signal AI analytics to assess spoken conversations and measure call outcomes in every appointment, purchase, and submitted applications to provide a more personalized caller experience. By personalizing every call, businesses can increase engagement and build a personal connection with their customers, thus, making them feel important and valued. Plus, Invoca also systematically activates the action suitable for every situation to guide customers throughout their buying journey and enhance overall interaction. 

Conversational Analytics

Invoca also allows businesses to process artificial intelligence in real-time to help marketers evaluate each customer’s likings and inclinations and ensure that they provide them with the right solution at the right time. By using the software’s conversational analytics, your business can enhance call monitoring while reducing overall spend through increased marketing efficiency. More than anything else, Invoca also assists in connecting the dots between demand generation and marketing efforts to gain a more complete and practical view of the experience of each customer. 

Real-time Reporting

This call tracking software also helps you ensure a consistent level of customer service by monitoring in-progress calls for acoustic characteristics and defined language to create comprehensive reports in real-time. It also provides your agents with the best action guidance or advice when certain aspects of interest occur on the call so you can immediately put out the necessary measure. Best of all, Invoca’s reports also provide actionable insights that help your organization initiate more profit-generating methods to boost your revenue.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Invoca Integrations

The following Invoca integrations are currently offered by the vendor:

  • Google Ads
  • Adobe Experience Cloud
  • Salesforce
  • Amazon Web Service
  • Google Marketing Platform
  • Facebook
  • Microsoft
  • Tealium


Customer Support


Pricing Plans

Invoca pricing is available in the following plans:

Free trial
Quote-based Plan
Contact vendor