Invoca Review
OUR SCORE 83%
- What is Invoca
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Invoca?
Invoca is an AI-based call tracking solution that provides digital marketers with real-time insights to personalize client interactions and optimize sales conversions to increase their revenues. With its machine learning algorithms, this dynamic call tracking software evaluates phone conversations to gain an in-depth understanding of the caller viewpoints and provide responses that increase your chance of turning a caller into a customer. Other than that, Invoca also helps you route calls to the individual who can best manage them to reduce lost revenue from abandoned calls, prevent longer hold times, and maximize productivity and improve customer satisfaction. Moreover, it also allows you to use conversation analysis, demographic information, voice analytics, and real-time calls to create a caller profile and understand potential outcomes. Furthermore, Invoca integrates with Google Apps, Salesforce, and top social media platforms, making it easier for your business to scale and expand the application's functionalities to meet your business needs.Product Quality Score
Invoca features
Main features of Invoca are:
- Call Tracking
- Call Identification
- Call Routing
- Campaign Management
- Call Evaluation
- Cloud IVR
- Call Caps
- API Integration
- Partner Management
Invoca Benefits
The main benefits of Invoca are call personalization, conversational analytics, and real-time reporting.
Call Personalization
Invoca makes use of Signal AI analytics to assess spoken conversations and measure call outcomes in every appointment, purchase, and submitted applications to provide a more personalized caller experience. By personalizing every call, businesses can increase engagement and build a personal connection with their customers, thus, making them feel important and valued. Plus, Invoca also systematically activates the action suitable for every situation to guide customers throughout their buying journey and enhance overall interaction.
Conversational Analytics
Invoca also allows businesses to process artificial intelligence in real-time to help marketers evaluate each customer’s likings and inclinations and ensure that they provide them with the right solution at the right time. By using the software’s conversational analytics, your business can enhance call monitoring while reducing overall spend through increased marketing efficiency. More than anything else, Invoca also assists in connecting the dots between demand generation and marketing efforts to gain a more complete and practical view of the experience of each customer.
Real-time Reporting
This call tracking software also helps you ensure a consistent level of customer service by monitoring in-progress calls for acoustic characteristics and defined language to create comprehensive reports in real-time. It also provides your agents with the best action guidance or advice when certain aspects of interest occur on the call so you can immediately put out the necessary measure. Best of all, Invoca’s reports also provide actionable insights that help your organization initiate more profit-generating methods to boost your revenue.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
Invoca Integrations
The following Invoca integrations are currently offered by the vendor:
- Google Ads
- Adobe Experience Cloud
- Salesforce
- Amazon Web Service
- Google Marketing Platform
- Microsoft
- Tealium
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Customer Support
Pricing Plans
Invoca pricing is available in the following plans:
