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Instabug Review

Instabug OUR SCORE 83%
starting price $149
our score 83%
free trial
  1. What is Instabug
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Instabug?

Instabug is a bug report and in-app feedback solution designed to let mobile app users and testers submit bugs and have them analyze to resolve issues and enhance users’ experience. The solution keeps detailed logs and information of actions done before the crash so developers can view changes done prior to the issue. Developers are also immediately notified of crashes through detailed reports. Affected customers, on the other hand, can also attach screenshots, screen recordings, and voice notes for more information about the errors. Both customers and developers can keep in direct contact to resolve and identify issues faster and easier. Users can gain customer insights through customizable surveys and SDK’s real-time feedback. The solution also provides in-app chat features, requests submissions, polls, auto-forwarding tickets, and saved replies to streamline feedback management. This keeps them on top of their system’s performance and ensures that customers’ experiences go smoothly. Instabug also uses the net promoter score to identify promoters and detractors.

Product Quality Score

Ease of use
Customer support
Value for money

Instabug features

Main features of Instabug are:

  • In-app bug reporting
  • Screen recordings
  • 3D view hierarchy inspection
  • History logs
  • In-app chat
  • Screenshots
  • Voice recordings
  • Customizable surveys

Instabug Benefits


The main benefits of Instabug are its detailed history logs, customer engagement tools, and different methods for bug reporting.

Detailed History Logs

Developers have access to their system’s logs to view changes done prior to the crashes or bugs. Instabug provides a hierarchal view of these changes to represent their impacts on the system’s overall performance. Through this, developers can track the cause for the crash easily and strategically. 

Customer Engagement Tools

Instabug is a bug tracking software that encourages proactivity on the developers’ part by giving them tools to engage with their customers directly. This lets them voice out requests, suggestions, and feedback to enhance customers’ experience with the system. Likewise, this allows developers to perform preventive actions instead of repairs to ensure the stability of their apps in the long run. Instabug offers customizable surveys, in-app chat features, request submissions, polls, and more.

Different Methods for Bug Reporting

Reporting crashes and other issues are made easier by Instabug’s in-app bug report features. With Instabug, app users and testers can easily submit reports to developers in various ways. They can share screenshot annotations which the solution automatically captures to highlight the issue. They can also attach screen recordings to show exactly what had happened. These can be accompanied by a voice recording for more detailed information on the crash.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Instabug Integrations

The following Instabug integrations are currently offered by the vendor:

  • GitHub
  • Jira
  • Slack
  • Asana
  • Zendesk
  • Pivotal
  • Trello
  • Freshdesk
  • Basecamp
  • Zapier
  • Webhooks
  • Clubhouse
  • GitLab
  • FrontApp
  • Manuscript
  • Others


Customer Support


Pricing Plans

Instabug pricing is available in the following plans:

Free trial
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