InMoment Review
OUR SCORE 90%
- What is InMoment
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is InMoment ?
InMoment is a cloud-hosted customer experience management software that helps users make informed business decisions based on data acquired from customers, for different uses such as product development, campaigns, customer service, and general marketing strategies around Ideal Customer Personas. InMoment helps businesses take insights from experiences and stories of customers and use them to come up with better decisions and strengthen customer relations. The data is also imparted with internal and external individuals of the company to establish advocacy and engagement. Customer’s information such as comments, feedback, recommendations, and other related data are critical and by having them from multiple sources is beneficial for your business. Acquisition of data, however, is just an initial step; the software also applies advanced analytics through the wealth of data to offer you insights in real-time at all times.Product Quality Score
InMoment features
Main features of InMoment are:
- Video, Voice, Text
- Active Listening
- Fast Video Transcription
- Full Web Feedback Integration
- Role-based Reporting
- Customizable Dashboards
- Location-specific Recommendation
- Auto-route Reporting
- Case Management
- Automated Real-time Alerts
- Text Analytics
- Personalized Coaching
InMoment Benefits
The main benefits of InMoment are the facilitation in the collection of useful data, initiation of intelligent actions, and forging of meaning customer relations. The information gathering and reporting of the software also brings a myriad of benefits such as:
Voice of the Customer (VoC)
This is a tool that offers alerts and feedback based on incoming data from customers to allow everyone to listen to, comprehend, and impart customer stories and experiences.
Experience Hub
This tool gathers data from sources and services of InMoment to help users manage and respond to customer data. The Experience Hub connects with business tools to enable company-wide sharing of feedback from customers.
Analytics Overlay
Analytics Overlay is analytics on the existing Voice of the Customer (VoC) data that allow extraction of actionable intelligence from the unstructured customer information.
Staff Engagement
This functionality captures and imparts feedback from your company’s staff regarding their experiences and offers insights on staff-customer effects, relation, and influence.
Closed Loop
This tool gives your frontline staff the ability to solve concerns of individual customers by identifying the root of the issue quickly.
GoRecommended
This offers customers a social feedback mechanism so they can provide recommendations after having a positive experience.
Professional Services
Professional Services is a functionality that offers supplemental solutions from the software’s in-house team.
OpenTell
This one presents potential customers pertinent data regarding businesses via representative review samples.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
InMoment Integrations
The following InMoment integrations are currently offered by the vendor:
- Google+
- Yelp
- TripAdvisor
- FourSquare
- Voxpopme
- OneLogin
- OpenTable
- UrbanSpoon
- All popular CRM
Video
Customer Support
Pricing Plans
InMoment pricing is available in the following plans:
