Helpjuice Review
OUR SCORE 86%
- What is Helpjuice
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Helpjuice?
Helpjuice is a reliable knowledge management platform designed to help organizations create and maintain their knowledge bases. It is a cloud-based software that enables users to create comprehensive knowledge bases for both internal and external use. The solution collects all company knowledge resources in a single place to boost accessibility. Helpjuice enables customers to use the knowledge resources to resolve issues on their own, without reaching out to the support staff. It also includes robust control customizations that enable organizations to personalize their knowledge bases to deliver exceptional customer support. It also provides reliable support tools and enables users to implement role-based permission control to monitor knowledge base contributors.Product Quality Score
Helpjuice features
Main features of Helpjuice are:
- Dashboard
- Track activity
- Content repository
- Custom branding
- Full text search
- Analytics
- Document management
- Set user permissions
- Content library
- Auto-updates
- Visual analytics
- Self-service portal
- Knowledge base
- Collaboration
- Document tagging
- Search
- Tags & keywords
- Customization tools
- Data management
Helpjuice Benefits
The main benefits of Helpjuice are its centralized knowledge repository, simple interface, and role-based permissions. Here are more details:
Centralized Knowledge Repository
Helpjuice enables educational institutions, financial service providers, and other businesses to create a centralized knowledge repository. It enables organizations to create and maintain an accessible repository that packs a punch in terms of useful content. As a result, customers can solve issues on their own without involving customer support staff. This minimizes support expenses and enables businesses to concentrate on delivering better services. Its document tagging and content grouping options enable businesses to enhance the accessibility of knowledge base content as well as user experience.
Simple User Interface
Also, Helpjuice comes with a simple user interface that enables users to navigate and find the functions they need with a few clicks. It’s smart, instant search feature makes it easy for customers and employees to find what they are looking for, even before they finish typing. Besides, Helpjuice features innovative customization tools and controls that enable establishments to deliver knowledge bases that match their brand identity.
Role-Based Permissions
Better still, Helpjuice allows organizations to manage remote teams. It enables them to invite members to contribute to their knowledge bases, monitor the contributions, and set access roles and permissions for the contributors. Also, with Helpjuice, it is a breeze to determine who the top contributors are.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
Helpjuice Integrations
The following Helpjuice integrations are currently offered by the vendor:
- Squarespace
- Intercom
- WordPress
- Olark
- Shopify
Video
Customer Support
Pricing Plans
Helpjuice pricing is available in the following plans:
