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FixMe.IT Review

FixMe.IT OUR SCORE 80%
starting price $30
our score 80%
free trial
  1. What is FixMe.IT
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is FixMe.IT?

FixMe.IT is remote support software that caters to businesses of any size. The platform enables IT professionals to remotely respond to a client's queries. In effect, you can have less yet more efficient employees. FixMe.It allows you to share important files with your customers. It also features screen sharing where your technicians can see your customers' screens. In cases of reboots, your employees don't need to start another session with such a computer. The maintenance sessions automatically resume once the end-users' devices restart. Your employees can also access and manage unattended computers provided that the gadgets are on the Unattended Client List. Your technicians can also respond to multiple requests at a time through the multi-session handling feature. Moreover, FixMe.IT allows for customizable branding. This way, you can communicate your business' theme even though you and your technicians are working remotely. Lastly, the software provides screen recording, which helps you during company audits.

Product Quality Score

Features
8.0
Ease of use
8.2
Customer support
7.8
Value for money
8.0
8
TOTAL SCORE

FixMe.IT features

Main features of FixMe.IT are:

  • File Sharing
  • Screen Sharing
  • Chat Messaging
  • Session Recording
  • Session Reporting
  • Multi-Session Handling
  • Reboot and Reconnect
  • Multi-Monitor Support
  • Unattended Access

FixMe.IT Benefits

Benefits

The main benefits of FixMe.IT are its optimized technical support, secured connections, and detailed session reports.

Optimized technical support

FixMe.IT allows you to access unlimited remote computers. Through this feature, you can avoid spending on physical support centers. Moreover, it also enables you to employ a smaller workforce. You can also spend less on fieldwork, such as technical repairs. 

Since the remote support software has a multi-window function, your technicians can respond to multiple clients at once. This feature helps you to have a more efficient workforce. FixMe.IT allows unattended access of up to 150 remote computers. This software even helps you in retrieving essential files and documents.

Secured connections

This software complies with the terms of the Health Insurance Portability and Accountability Act (HIPAA). The compliance certificate ensures that your business’ and your customers’ information is safe from security breaches. No third-party entities can access your confidential business files. 

FixMe.IT utilizes TLS 1.2 protocol. This safety feature is an industry-accepted protocol. Aside from these, the platform uses 256-bit AES encryption. The TLS 1.2 and AES encryption contribute to FixMe. IT’s secured sessions.

Detailed session reports

FixMe.IT lets you and your technicians record both attended and unattended sessions. This way, you can review your employees’ activities. The recordings also help you during auditing and training sessions. With FixMe.IT, you don’t need to provide lengthy manuals for your new technicians.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

FixMe.IT Integrations

The following FixMe.IT integrations are currently offered by the vendor:

No information available.

Video

Customer Support

Phone
Online

Pricing Plans

FixMe.IT pricing is available in the following plans:

Free trial
Monthly Plan
$30/month
Annual Plan
$300/year