ConsumerAffairs Review
OUR SCORE 84%
- What is ConsumerAffairs
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is ConsumerAffairs?
ConsumerAffairs is a reputation management software that helps brands monitor negative reviews. Brands can create their profile to manage reviews at the right moment. Through this, their customer service representatives can start two-way conversations with their customers to resolve issues immediately. Brand reps can respond publicly or privately to ensure that they settle matters on the right channel. Aside from managing negative reviews, ConsumerAffairs for Brands ensures that brands have a platform where happy customers can leave positive reviews. By collecting good testimonials, the software helps brands maintain a positive image, which plays a significant role in converting more sales. Effectively managing negative reviews and consistently collecting positive feedback can help boost brand awareness and increase online visibility. The platform also gives relevant business insights that can help brand managers come up with data-backed decisions and recommendations.Product Quality Score
ConsumerAffairs features
Main features of ConsumerAffairs are:
- Profile management
- Customer feedback
- Sentiment analysis
- Report dashboard
- Customer engagement
- Revenue generation
ConsumerAffairs Benefits
The main benefits of ConsumerAffairs are profile management, review collection, customer engagement, and revenue generation.
Profile Management
Brands that have accredited ConsumerAffairs for Brands profiles can access reviews inbox, receive review notifications, respond to reviews, add complete company details, access profile analytics, and customize their referral paths. This feature provides a more efficient way for brands to centralize their review collection, elevate their level of customer service, and improve public perception.
Review Collection
ConsumerAffairs for Brands helps businesses tell more customers about their excellent service by making sure that they have the platform for asking happy customers to leave reviews. This positive feedback can significantly boost their online reputation and help generate more sales. On the other hand, ConsumerAffairs is also there to ensure that brands can see negative reviews so that they can resolve them.
Customer Engagement
ConsumerAffairs for Brands is a reputation management software that provides its users with a Review Feed that shows them all of their reviews in one feed. This feature makes it easy for brands to spot negative reviews and act on them immediately. Facilitating two-way communication with unhappy customers will allow brands to know how they can improve and what they can do quickly to appease these customers.
Revenue Generation
Consumers that spend time on review platforms have a high propensity of converting soon. They are at the stage of the buying cycle, where they are looking for cues to help them choose among the brands at the top of their minds. They are either at the research or comparison stage. ConsumerAffairs for Brands allows businesses to present themselves the right way to consumers at this stage of the buying cycle. Thus, increasing their chances of securing the revenue when these customers finally arrive at the purchase decision.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
ConsumerAffairs Integrations
The following ConsumerAffairs integrations are currently offered by the vendor:
No information available.
Video
Customer Support
Pricing Plans
ConsumerAffairs pricing is available in the following plans:
