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Capacity Review

Capacity OUR SCORE 83%
starting price By quote
our score 83%
free trial
  1. What is Capacity
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Awards Section
  6. Technical Specifications
  7. Available Integrations
  8. Customer Support
  9. Pricing Plans
  10. Other Popular Software Reviews

What is Capacity ?

Capacity is AI-powered cloud-based helpdesk software that streamlines support for both customers and employees through seamless automation. It has a robust self-learning AI that can instantly solve and troubleshoot common customer and employee issues 24/7. It is ideal for the following needs of the following industries: asset management, brokerage, banking, credit unions, education, manufacturing, insurance, mortgage, customer support, marketing, and sales. Its internal-facing features tend to human resources needs, compliance, human resources, operation, sourcing, procurement, and training. Capacity’s user-friendly helpdesk dashboard has tools for business process management, customer engagement, customer experience, customer service, and knowledge management. Capacity is a potent helpdesk tool because it can access all information stored in apps, files, and recorded tasks in solving all queries and problems. It also comes with an advanced chatbot that you can deploy on any messaging platform. Additionally, Capacity has a comprehensive toolset for workflow management that works smoothly with robotic process automation.

Product Quality Score

Ease of use
Customer support
Value for money

Capacity features

Main features of Capacity are:

  • Help Desk
  • Self-Learning Artificial Intelligence
  • Business Process Management
  • Conversational AI Platform
  • Customer Experience
  • IT Service
  • Knowledge Management
  • Robotic Process Automation
  • Service Desk
  • Workflow Management

Capacity Benefits


The main benefits of Capacity are seamless helpdesk automation, revenue growth, boosted employee engagement, and solid customer loyalty.

Seamless Helpdesk Automation

Capacity enables all users to have unlimited access to help and troubleshooting support to both employees and customers. Its robust helpdesk with self-learning AI can instantly answer frequently asked questions and common concerns with optimum ease.

Revenue Growth

Capacity users experience revenue growth because it removes the need for more manpower to handle employee and customer concerns. Its self-learning AI program powers a robust chatbot that can tend to daily operational issues. With Capacity, a company’s IT department can fully focus on pressing and essential business matters.

Boosted Employee Engagement

Capacity empowers employees by streamlining all tasks in a singular hub that organizes phone calls, emails, tickets, and shoulder taps. As all employees have 24/7 access to centralized knowledge, more focus can be had on tasks that require intense focus and thinking.

Solid Customer Loyalty

Capacity allows businesses to offer a knowledge hub that can easily answer customer questions 24/7. Customers will always feel tended to and attended to because all their concerns can be explained and solved in an instant. Overall customer satisfaction is improved that in turn solidifies customer loyalty to your brand.

Awards Section

Great User Experience Award
Rising Star 2020 Award
In our Capacity reviews the software has been distinguished with our:
- Great User Experience Award
- Rising Star Award

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Capacity Integrations

The following Capacity integrations are currently offered by the vendor:

  • Email client integration


Customer Support


Pricing Plans

Capacity pricing is available in the following plans:

Free trial
Quote-based Plan
Contact vendor