Ameyo Omni Review
OUR SCORE 84%
- What is Ameyo Omni
- Product Quality Score
- Main Features
- List of Benefits
- Awards Section
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Ameyo Omni?
Ameyo Omni is an enterprise-grade omnichannel contact center software that enables businesses to unify all customer interactions and transform them into consistent, contextual, and convenient journeys. With Ameyo Omni, users have a robust contact center solution with which they engage customers at any point and switch between different channels smoothly. As customer experience remain consistent, users are able to retain the content of their conversations even when they shift to different channels, whether chat, email, social, or voice. Powerful automation features allow users to streamline their operations, enhance their overall productivity, and improve their responsiveness. Ameyo Omni's reporting and dashboard functionality provide users with a complete view of their operations across channels, giving them information and insights they need to monitor and improve their performance.Product Quality Score
Ameyo Omni features
Main features of Ameyo Omni are:
- Omnichannel Conversations
- Conversation Resolver
- Omni Routing
- Automation Rules
- Map Conversation Journeys
- Customer’s Preferred Channel
- Universal Agent
- Merge Interactions
- Live Monitoring
- Channel Reporting
- Agent Effectiveness
Ameyo Omni Benefits
The main benefits of Ameyo Omni are the simplification of customer engagement across multiple channels and improving the consistency and continuity of the customer journey. Here are the details:
Better and Faster Customer Engagement Across Different Channels
Ameyo Omni makes it easy for your customer-facing agents to respond to and engage your customers via channels they prefer. From a single, centralized platform, your agents are able to interact with customers via email, voice, chat, and social media.
Whenever your customer wants to switch to a different channel, your agents don’t have to change platforms. This allows them to quickly and seamlessly respond and react without any difficulty. In a single click, your agents can access all customer information, equipping them with data they need to provide the best support and expertise.
Consistent and Continuous Customer Journey
Switching from one channel to another, like from chat to voice, can result in loss of information. When this happens, the agent has to gather all the essential data that has been supplied by the customer. This is a painstaking process. To redo it multiple times can not only cause your business time and resources but can adversely impact your customer’s overall experience.
With Ameyo Omni, your customers will enjoy a consistent and continuous experience. Your agents have the tools to unify all interactions into a single conversation and preserve the context and gist of the customer’s query, even when you shift from one channel to another.
Awards Section
- Great User Experience Award
- Rising Star of 2019 Award
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
Ameyo Omni Integrations
The following Ameyo Omni integrations are currently offered by the vendor:
- Salesforce
- Zoho CRM
- Zendesk
- Freshdesk
- Microsoft Dynamics
- Lead Squared
- Sugar CRM
Video
Customer Support
Pricing Plans
Ameyo Omni pricing is available in the following plans:
