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American Well Review

American Well OUR SCORE 76%
starting price By quote
our score 76%
free trial
  1. What is American Well
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is American Well?

American Well is a telehealth management software that ensures highly integrated delivery across the entire healthcare system. It’s a structured platform that deploys state-of-the-art telehealth technology to unify medical professionals with their patients. American Well provides a plethora of important functionalities including real-time patient data, customized offerings, doctor scheduling, self-scheduling, Multi-way video, mobile messaging, deep healthcare integration, medical history access, advanced analytics, and mobile SDK. Additional features of the tool include a virtual waiting room, pre-visit review, post-review, and photo viewing. Patients can use the platform for handling medical claims and filing for reimbursements. American Well’s Ask-Me module lets patients connect directly to their doctors without having to book for an appointment. The software offers an amazing user experience with the latest diagnostic services and EMR integrations that ensure seamless access to new healthcare features. What’s more, it further strengthens the ability of healthcare practitioners to exchange and connect their services. American Well can be installed on both iOS and Android devices. A virtual kiosk can easily be set up within the workplace, community center, or even in a retail outlet which lets patients have face-to-face consultations with professionals. Customer support is provided either by phone or email. Addition support is available in form of online care groups, FAQs, and an online-based resource center.

Product Quality Score

Ease of use
Customer support
Value for money

American Well features

Main features of American Well are:

  • Co-pay management
  • Mobile SDK
  • The exchange
  • Data Security
  • Multiway video
  • Mobile secure messaging
  • EMR integration
  • Insight
  • Real-time patients data
  • Customized offering
  • HIPAA compliant
  • Provider-initiated visits
  • Apple health integration
  • Scheduling
  • Image sharing

American Well Benefits


The main benefits of American Well are its custom solution, support for integrations, seamless exchange of healthcare services, multi-way video, and insight generation. To learn more, check out its benefits below:

Custom Solution

American Well is a highly customizable solution to meet the needs of urgent care. It can be used by reputable practices to build an online-only service that are similar to that of physical locations. Creating an intuitive online space is beneficial for both the users and the patients for easy communication about the treatment and healthcare.

Support for Integrations

In the healthcare industry, connecting information between systems is crucial to provide an accurate analysis quickly. With American Well, doctors can easily access the correct information with its custom integrations and web APIs.

Seamless Exchange of Healthcare Services

Sharing healthcare services with the organization is made easy with American Well. Providers, players, and stakeholders are more connected as well. Meanwhile, patients also get a better match to the right doctors and distinguished specialists to treat them accordingly.

Multi-Way Video

American Well optimizes communication to provide collaborative healthcare to patients. With the multi-way video feature, the doctor and patient can communicate remotely with ease. They can invite other caregivers, specialists, and even family members. This is also a helpful feature if a language translator is needed between the doctor and the patient.

Insight Generation

Since a patient may also go to different specialists and doctors, ensuring you have easy access to patient care information is crucial to avoid gaps. American Well offers insights into the patient’s healthcare history and checklists for disease management, among others. By having access to all relevant information, the doctor can make sure to provide the best diagnosis and healthcare, and treatment to the patients.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

American Well Integrations

The following American Well integrations are currently offered by the vendor:

  • Apple health integration
  • EMR integration


Customer Support


Pricing Plans

American Well pricing is available in the following plans:

Free trial
By quote
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