Amazon Transcribe Review
OUR SCORE 84%
- What is Amazon Transcribe
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Amazon Transcribe?
Amazon Transcribe provides a solution to its clients by adding a speech-to-text feature to their applications. It uses a deep learning process called automatic speech recognition that allows instant conversion to text that is guaranteed to be accurate. The provider offers easy-to-read transcriptions, streaming transcription, timestamp generation, custom vocabulary, vocabulary filtering, multiple speaker recognition, channel identification, and automatic content redaction among its features. Amazon Transcribe also assures its clients improved customer service upon availing that can be useful in gathering insights for future decisions. It also works with content producers and media distributors for them to widen their reach to foreign audiences. A free tier is available for prospective clients who want to try Amazon Transcribe before deciding to purchase. The lowest price offering is available by quote. Different price rates, on the other hand, are available upon contacting the vendor.Product Quality Score
Amazon Transcribe features
Main features of Amazon Transcribe are:
- Transcriptions
- Streaming Transcription
- Timestamp Generation
- Custom Vocabulary
- Vocabulary Filtering
- Recognize Multiple Speakers
- Channel Identification
- Automatic Content Redaction
Amazon Transcribe Benefits
The main benefits of Amazon Transcribe are its improved customer service, captioning and subtitling workflows, and cataloging audio archives.
Improved Customer Service
Amazon Transcribe allows its clients to improve their customer service. This is with the help of their audio input to text conversion. This makes way for them to establish applications to analyze texts useful for both searching and analyzing voice input.
Clients involved in the customer contact center industry can use Amazon Transcribe in transcribing their calls and mine the data acquired from it to gather insights.
Captioning and Subtitling Workflows
Aside from customer contact centers, Amazon Transcribe also reaches out to content producers and media distributors. With the system, the mentioned industries can expand its reach with its real-time display of subtitles in time-stamps.
Time-stamped subtitles can be displayed along with the video content. Merging the text together Amazon Translate can provide localized videos for foreign audiences.
Cataloging Audio Archives
Amazon Transcribe is also useful for clients who want to transcribe both its audio and video assets into archives that can be searched fully for monitoring and risk management.
After converting audio to text, clients can use Amazon Elasticsearch to index and search across their library.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
Amazon Transcribe Integrations
The following Amazon Transcribe integrations are currently offered by the vendor:
- Echo
- GE Appliances
- Isentia
- RingDNA
- Replica
- Cerner
- Amgen
- SoundLines
- Suki AI
Video
Customer Support
Pricing Plans
Amazon Transcribe pricing is available in the following plans:
