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Aloware Review

Aloware OUR SCORE 83%
starting price $45
our score 83%
free trial
  1. What is Aloware
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Awards Section
  6. Technical Specifications
  7. Available Integrations
  8. Customer Support
  9. Pricing Plans
  10. Other Popular Software Reviews

What is Aloware?

Aloware is a contact center software that allows you to manage all your communications in one platform. It supports omnichannel communication so that you can reach your customers through phone calls, SMS, and email, among others. The two-way channel enables your customers to contact you and send links, media, and inquiries. Aloware allows you to record your calls, provides real-time statistics, and generates reports to give insight into your team’s performance. It also detects SMS keywords, sends automatic follow-ups, and supports media exchanges to personalize and optimize the customer experience. You can also automate your sales process to increase your productivity. Aloware integrates with your CRM platform so that you can access customer information, conversation histories, and trigger sales sequences. It is available on the web and offers desktop and mobile apps.

Product Quality Score

Features
8.3
Ease of use
8.3
Customer support
8.2
Value for money
8.4
8.3
TOTAL SCORE

Aloware features

Main features of Aloware are:

  • Contact Center
  • Sales Dialer
  • CRM Phone System
  • Sales Automation
  • Business Texting
  • Calling
  • Desktop & Mobile Apps

Aloware Benefits

Benefits

The main benefits of Aloware are smart routing and autoresponders, outbound automation, and call and text integrations. Read on to learn more:

Smart Routing and Autoresponders

Aloware optimizes customer experience through the smart routing and autoresponder features. The smart routing assigns customer calls to available agents and reduces the wait time for inbound calls. Aloware also offers an IVR toolset, which records your calls and greets your contacts. Additionally, Aloware provides easy access to your record of customer information so that you can quickly access their histories and other notes that may help you address their inquiries.

Outbound Automation

Aloware helps you follow your leads and establish contact with your customers. It automates your sales process to trigger actions like uploading the information on your CRM, sending automatic messages, and dialing phone numbers. You can also automate drip campaigns to generate continued interest and maintain customer connections. Aloware matches your caller ID to your customer’s area code to boost your local presence. You can conduct your calls through the web or the mobile app.

Call and Text Functions

Aloware integrates with your CRM to enable omnichannel and two-way communications with your customers. It offers click-to-call capabilities so that you can contact customers without leaving your CRM platform. It also supports two-way texting, multimedia sending and receiving, and data syncing across all your devices.

Awards Section

Great User Experience Award
Rising Star 2020 Award
In our Aloware reviews the software has been distinguished with our:
- Great User Experience Award

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Aloware Integrations

The following Aloware integrations are currently offered by the vendor:

  • HubSpot
  • Pipedrive
  • Guesty
  • Zoho

Video

Customer Support

Phone
Online

Pricing Plans

Aloware pricing is available in the following plans:

Free trial
iPro
$45/user/month
uPro
$70/user/month
xPro
$90/user/month