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Zendesk Chat Review

Zendesk Chat OUR SCORE 85%
starting price $5
our score 85%
free trial
  1. What is Zendesk Chat
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Zendesk Chat ?

Zendesk Chat (previously known as Zopim) is a live chat and communication software built for businesses that want to gain a competitive edge. It is an innovative live chat solution that includes an impressive suite of chat functionalities and a personalized chat environment for enhancing customer loyalty. The platform is renowned for its understanding of customer behavior and the use of customer relationships to gather intelligent practices for sound decision-making. Zendesk Chat is ideally perfect for small businesses and startup users, thanks to its flexible pricing model. The solution enables sales representatives and agents to remotely interact with website visitors. Some of its salient features include triggered chat, live chat, chat analytics, CRM module, offline mode, chat agent console, and Instant Messaging (IM).

Product Quality Score

Ease of use
Customer support
Value for money

Zendesk Chat features

Main features of Zendesk Chat are:

  • Appearance customization
  • Chat client
  • Proactive chats & Triggers
  • Offline mode
  • Shortcuts/canned messages
  • Create chat protocols
  • Tracking & live analytics
  • Internationalization
  • Chat agent console

Zendesk Chat Benefits


The main benefits of Zendesk Chat are its monitor visitors’ behavior, fully customizable, increase customer engagement. Here are more details:

Increase Customer Engagement

Zendesk Chat is particularly helpful for businesses looking to engage and interact with customers in real-time. It is an innovative application that supports business’ branding strategies and borrows a leaf from the popular social apps that customers like to use. Besides, the platform automates chats and ensures customers are aware of the agent’s availability long before they attend to the first question.

Fully Customizable

In addition, Zendesk Chat is fully customizable and scalable. This means the platform can be tailored to suit the unique needs of sales teams or contact center agents. Its customizability enables teams to deliver seamless customer experiences and nurture leads more professionally. Sales teams using Zendesk Chat have recorded increased order value, lower cart abandonment, and increased customer loyalty. Even better, Zendesk Chat integrates seamlessly with popular eCommerce systems such as Tictail, Magento, and Shopify.

Monitor Visitor Behavior

Moreover, Zendesk Chat is not only designed to help businesses communicate with customers. It is a powerful solution that also makes it easy to monitor customer behavior. The solution enables businesses to know who their customers are, what they like to buy, and the most pressing customer concerns. It helps businesses track key metrics such as problem resolution progress, customer satisfaction levels, and the agent’s performance.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Zendesk Chat Integrations

The following Zendesk Chat integrations are currently offered by the vendor:

  • Shopify
  • Magento
  • Google Analytics
  • Highrise
  • Salesforce
  • Tictail
  • Zendesk


Customer Support


Pricing Plans

Zendesk Chat pricing is available in the following plans:

Free trial
Zendesk Suite-Professional
Zendesk Suite-Enterprise
Build your Own
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