NABD System Review
- What is NABD System
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is NABD System?Whatever channels are being used, NABD System can deliver the best possible customer support. This suite of customer service solutions employs a cross-channel strategy that allows customer support teams to give customers a positive experience. With NABD System, teams can engage clients on mobile, social media, chat, email, phone, and the web.
Product Quality Score
NABD System features
Main features of NABD System are:
- Case Management tools
- Advanced Analytics and Insights
- Collaboration tools
- 24/7 Service center
- Productivity tools
- Integrated Live Chat
- Unified Dashboard
NABD System Benefits
The main benefits of NABD System are its multi-channel capabilities, its integrated BPM engine, and its collaboration tools. Here are more details:
With NABD System, users can utilize a number of multiple support channels to reach out and communicate with customers. Resolving a customer’s problem can also be done easily with NABD System, as the software provides agents the information they need to come up with a solution that is reliable.
NABD System’s intelligent knowledge base also gives immediate answers to issues customers may encounter, making the customer support process move along faster. The service request queue can also be monitored effectively.
Since NABD System allows businesses to respond to customers and their concerns on multiple channels, it positively impacts customer loyalty and satisfaction.
Service requests and complaints are also quickly resolved thanks to NABD System’s ISO 10002 Quality Management. Customer needs and internal processes are brought together by a customer management lifecycle that is structured specially for that purpose.
Agent workflow is much quicker compared to before as NABD System features a unified dashboard where experts and agents pick the cases to work on depending on the case’s priority level.
NABD System also has sentiment analytics and collaborative communication tools that are used on social channels as well as on more traditional ones. With it, both users and customers feel like they are part of the process.
- Small business
- Medium business
NABD System Integrations
The following NABD System integrations are currently offered by the vendor:
NABD System pricing is available in the following plans: