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Freshservice Review

Freshservice OUR SCORE 89%
starting price $15
our score 89%
free trial
  1. What is Freshservice
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Freshservice?

Fresh Service is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service. It provides plug and play ITIL that complies with best practices without the need for expensive consultations or expert opinions. Its key functionalities include a robust ticketing system, accessible knowledge base, asset discovery, and CMDB. Moreover, the software is equipped with such capabilities as vendor management, incident management, problem management, change management and release management. Being cloud-hosted means that Fresh Service requires zero maintenance while keeping data secure and the system fully automated. Its flexible pricing plans are scalable to its clients’ growth and needs. As with other Freshservice reviews we assess the software’s benefits, pricing and technical specs to help you see if it fits your needs.

Product Quality Score

Ease of use
Customer support
Value for money

Freshservice features

Main features of Freshservice are:

  • Managed team inbox
  • Ticket management system
  • Customizable ticket fields
  • Automated ticketing and response system
  • Social customer support
  • Smart knowledge base suggestions
  • Integrated community forums
  • Built-in time tracking
  • Self-service portal
  • Multiple products support
  • Global customer support
  • Agent collision detection
  • Advanced reporting and insights
  • Multiple satisfaction survey
  • Multiple SLA policies and escalations
  • Complete portal customization
  • Help desk gamification

Freshservice Benefits

The main benefits of Freshservice are it’s simple to set up, requires very little maintenance, and functions automatically. Here are the main benefits of this tool:

This service desk software is cloud-based, it is easy to install, requires low maintenance and effectively runs on autopilot. Customers can log in from any device, anywhere, and deliver exceptional IT service to their users, 24/7.

The one thing that we cite about this software in our Freshservice reviews is that it has flexible pricing plans that are scalable, or adjusts to the size of the business, depending on what the user needs.

Its plug and play ITIL complies with best practices and does not need an expert opinion or consultation. The CMDB keeps all configuration items, change logs and relationships in one place.

The Fresh Service ticketing system is fully customizable with field templates. It is also equipped with smart notifications, service levels and escalations, proactive alerts.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Freshservice Integrations

The following Freshservice integrations are currently offered by the vendor:

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian JIRA
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Customer Support


Pricing Plans

Freshservice pricing is available in the following plans:

Free trial
Sprout Plan
Free for 3 agents
The Blossom Plan
The Garden Plan
The Forest Plan