contactSPACE Review
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- What is contactSPACE
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is contactSPACE ?
contactSPACE is a highly intuitive call center software with AI-driven tools and features for seamless management of outbound and inbound calls. Its tools make it easy for businesses to provide agents with fully personalized workflows, dashboards, and systems. It’s ideal for businesses that want to scale up and operate an enterprise-grade call center system. Call center businesses that want to zone in on stringent agent performance evaluation and overall team output monitoring will find its advanced analytics tools beneficial. contactSPACE provides tools for the handling and management of webRTC phones. It allows you to record calls and use multifunctional dialing mechanisms that can be set in a preview or progressive mode. All contactSPACE tools are also fully customizable. Its toolset for analytics has features for voice analysis and quality assurance. Moreover, contactSPACE comes with a built-in tool for CRM integration.Product Quality Score
contactSPACE features
Main features of contactSPACE are:
- Call Recording
- Voice Analytics
- Answering Machine Detection
- Preview Dialer
- Progressive Dialer
- Agent Dashboards
- Monitoring Dashboards
- CRM Integrations
- Master Database
- Quality Assurance
- Support
contactSPACE Benefits
The main benefits of contactSPACE are total customization, advanced analytics, speed, ease of use, and reduced costs.
Total Customization
contactSPACE is a call center software that offers a wide array of tools for optimum personalization. Agents can easily get hold of all necessary data per varying projects and tasks as workflows can be quickly adjusted in just a few clicks. Each agent has a personalized dashboard.
Advanced Analytics
contactSPACE tools are AI-driven. Businesses can easily track basically all acts as data is gathered and analyzed by the minute. contactSPACE even has voice analytics that can evaluate the effectiveness and viability of calls. Plus, built-in AI can detect answering machines. Pulse performance analytics is also available.
Speed
All contactSPACE tools are highly intuitive. All commands are easily understandable and navigable so that agent onboarding can be done in just minutes.
Ease of Use
contactSPACE can be used even by non-IT experts. It has a user-friendly dashboard with a clean and modern aesthetic. Agents with no experience in IT set-ups will be able to easily set-up and customize tools.
Reduced Costs
contactSPACE offers multiple plans that allow for unlimited initiatives. Full reporting modules are offered across all offered packages. Small call centers can have access to high-powered tools even if they pay for less.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
contactSPACE Integrations
The following contactSPACE integrations are currently offered by the vendor:
- Hubspot
- Zoho
- Keap
- Braintree
- Stripe
- Bambora
- Fat Zebra
- Zendesk
- eWAY
- Blackbaud
- ezidebit
- Campaign Monitor
- Salesforce
- CyberSource
- Westpac PayWay
- BPOINT
- SecurePay
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Customer Support
Pricing Plans
contactSPACE pricing is available in the following plans:
