Main features of CloudAgent are:
The main benefits of CloudAgent are its minimal call handling time, boost agent efficiency, and effective quality monitoring. Here are more details:
Minimal Call Handling Time
One of the most notable features of CloudAgent is the IVR function. The function enables users to create and launch sophisticated IVR designs at the backend to seamlessly interact with callers before they are directed to the available agent. Also, it gives agents easy access to contextual information about every caller, making it easy to deliver customized responses.
Boost Agent Efficiency
In addition, CloudAgent is designed with all the tools needed to engage with customers from the start to the end of their cycles through sales, support, marketing, and customer retention systems. It provides a unified dashboard, where agents view and access multiple dialers, channels, and other basic call center features to streamline customer engagement. Besides, there are advanced call center functionalities such as ACD, screen pop, skill-based routing, and sticky agents. These tools improve agent efficiency, and ultimately, their productivity.
Effective Quality Monitoring
Better still, CloudAgent is designed to facilitate effective quality monitoring. The solution enables supervisors to assess the performance of every agent thanks to the integrated voice logger. They can also evaluate agents based on preset criteria such as campaign content, skill, and other desired parameters.
The following CloudAgent integrations are currently offered by the vendor:
CloudAgent pricing is available in the following plans: