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Cien Review

Cien OUR SCORE 80%
starting price $49
our score 80%
free trial
  1. What is Cien
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Cien?

Cien is a mobile application that uses artificial intelligence to measure sales performance and predict deal outcomes. It assists sales leaders in making informed decisions to address underperformance, helping agents achieve quota attainment. Using 100+ AI models, Cien tracks in real-time each individual rep’s performance based on specific traits, behaviors, and skills. By uncovering these human factors, team managers can quickly asses and pinpoint performance issues, allowing them to provide timely feedback and coaching. As a Software-as-a-Service platform, Cien integrates ROI calculations based on the product’s gross margin, which not only help predict outcomes but also help determine which sales efforts need prioritization. Utilizing machine learning technology, Cien creates a clear overall picture of your marketing, prospecting, and sales activities and their effectiveness in bringing in revenue and improving business performance.

Product Quality Score

Ease of use
Customer support
Value for money

Cien features

Main features of Cien are:

  • Artificial intelligence
  • Value Chain 
  • Data Enhancement
  • Hidden Revenue
  • Daily Pulse
  • Team Sentiment
  • ROI Tracking
  • Lead/Pipeline Tracking
  • CRM Data Sync
  • Predictions and Deals Scoring

Cien Benefits


The main benefits of Cien are making one-on-ones more effective, tracking and measuring the quality of pipeline, and uncovering unrealized revenue. Further details about these benefits are discussed below.

Effective one-on-ones

Cien is not just a comprehensive sales software for measuring, analyzing, and projecting sales performance but it goes beyond KPIs by taking into account human factors to help improve productivity and effectiveness.

Cien’s applies dozens of AI models to CRM data to reveal how each sales rep’s skills and behavior are impacting your business’ revenue potential.

With Cien, you can discover the areas where your sales professionals are performing well and which areas they need improvement on. This then streamlines the coaching process as you get to focus only on the metrics that matter.

Measure the quality of pipeline

Cien’s Value Chain technology looks into your lead sources, their roles, the industry where they belong, size, and location, among other data points. 

This allows you to see the relative value of your leads and opportunities, and to track them up to the time that the sale is closed. In turn, this helps identify which effort should be prioritized in order to optimize results, as well as identify the value contributed by your marketing, prospecting, and sales team.

Uncover unrealized revenue

Cien Hidden Revenue Assessment analyzes your CRM data to reveal the factors that are stopping your team from meeting their quota and how much they are impacting revenue. These gaps, which can be behavior-related or process-related, may then be addressed by implementing appropriate coaching, training, or process fixes.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Cien Integrations

The following Cien integrations are currently offered by the vendor:

  • Salesforce



Customer Support


Pricing Plans

Cien pricing is available in the following plans:

Free trial