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Teamwork Desk Review

Teamwork Desk OUR SCORE 80%
starting price $7
our score 80%
free trial
  1. What is Teamwork Desk
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Teamwork Desk ?

Teamwork Desk is a straightforward and intuitive help desk solution that joins together the customer self-service and ticket management functionalities into a single platform. The combination of capabilities doesn’t come at a cost of heavy price and complications either. It’s capable of handling the customer emails in one shared environment. The software also lets teams collaborate on the queries so that a better solution would be provided for each of their customers. The app provides a simpler approach to agents’ ticketing which helps improves their performance and productivity. This offers a big positive impact on satisfying clients. Also, Teamwork Desk can be utilized as marketing tools thanks to its capabilities which businesses can use to better engage with their clients. Some of its features include customer portal, ticket statuses, assigning tickets, and a unified inbox.

Product Quality Score

Ease of use
Customer support
Value for money

Teamwork Desk features

Main features of Teamwork Desk are:

  • Smart Inboxes
  • Customer portal
  • Automated triggers
  • Time tracking
  • Reporting

Teamwork Desk Benefits


The main benefits of Teamwork Desk are its help desk capabilities, support for streamlining agents’ works, customer support portal, features that streamline communication, and cross-device compatibility. Here are more details:

Efficient Help Desk Solution

Teamwork Desk is not simply a newbie in the world of help desk systems but is a platform designed for turning supporting and ticketing into fun and easy activities. This results in better performance of agents, higher productivity, satisfied customers, and faster response. With that said, the system is a great help desk solution especially for companies that require an affordable, dependable, and robust software that provides integration support.

Agents Support

The system provides a plethora of features that center on supporting agents in acting as a group and individually for quicker problem-solving. This includes customer portal, ticket statuses, assigning tickets, and unified inboxes.

Customer Support Portal

Teamwork Desk features a customer support portal that contains the answers to common queries and questions. This measurably reduces the number of tickets and email requests sent by clients. This also means that support representative would have more time for addressing more advanced and unique issues instead of dealing with repetitive queries and issues. The portal can also be personalized so that it would show the branding of the business using it.

Streamlined Communications

The system enhances every communication process between customers and support representatives. It facilitates making communication more personalized and responsive rather than making it seem more like an automated response. Thanks to this, clients would feel more valued instead of feeling like another ticket that needs a solution.


Teamwork Desk is a fully responsive application that can be used effectively on any device, be it a mobile phone, desktop, or laptop. The software comes with native Android and iOS apps as well which allow faster and better ticket management.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Teamwork Desk Integrations

The following Teamwork Desk integrations are currently offered by the vendor:

  • OneDrive for Business
  • Gmail
  • Hubstaff
  • Freshbooks
  • EagleSchedule
  • Teamwork Projects
  • TimeCamp
  • Calendar Sync
  • Outlook
  • Google Drive
  • Zendesk
  • SupportBee
  • Box
  • Harvest
  • Xero
  • Dropbox
  • HubSpot
  • Blinksale
  • QuickBooks
  • Time Doctor


Customer Support


Pricing Plans

Teamwork Desk pricing is available in the following plans:

Free trial
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