ngDesk Review
OUR SCORE 80%
- What is ngDesk
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is ngDesk ?
ngDesk is a cloud-hosted integrated customer service solution that joins together help desk reporting, mobile support, and ticket management into one platform. This is an ideal software for organizations and enterprises that are looking for a robust but inexpensive customer service system. It empowers users to manage every service request, customer queries, and more in just one help desk platform. It provides a simpler and more streamlined approach to ticket management, identification, and dealing with incidents, and providing users with live metrics to assess the performance of their customer support. And the best thing about this is that it’s completely free, regardless of how many agents utilize the system.Product Quality Score
ngDesk features
Main features of ngDesk are:
- Multichannel Support
- IBM’s Watson Tone Analyzer
- Monitors
- SLAs
- Triggers
- Ticket Management
- On-Call Schedules
- Workflows
- Custom Forms
- Team Inbox
- Auto-Escalation
- Notifications
- Live Performance Metrics
ngDesk Benefits
The main benefits of ngDesk are its completely free pricing scheme, screen sharing sessions with ngDesk professional, and the numerous and rich features it offers. Here are more details:
Free
The best highlight of ngDesk is its costlessness. It provides users with a robust suite of help desk features in one platform with no charge at all. This makes it a perfect customer desk software for growing organizations and companies that don’t have the budget of large enterprises. ngDesk is totally free for any number of users, and it integrated every core tools and capabilities of the best help desk solutions out there, including triggers, tags, and monitors.
Screen Share Sessions
ngDesk offers unlimited 1 on 1 customer support which is made a lot more effective using the free screen share sessions with a ngDesk expert. The sessions aim to introduce new users to the system through a grand tour approach. This is helpful for agents since they will have a professional ngDesk agent to answer their questions, whatever it is. On the other hand, the ngDesk agents also use the opportunity of them running down the software to other agents as an opportunity for requesting or recommending suggestions or tweaks that they might find useful.
Feature-rich Platform
Not only is the system capable of enhancing the organizations’ customer service, but it also provides benefits for them in many other ways. For one, ngDesk can serve as an ideal alternative to the traditional systems that still utilize old standards and practices. It has a multitude of notification features and AI integration capacity. It also allows for team creation, more efficient tickets organization, and shared inbox tool so that nobody is left uninformed.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
ngDesk Integrations
The following ngDesk integrations are currently offered by the vendor:
Video
Customer Support
Pricing Plans
ngDesk pricing is available in the following plans:
