ServiceChannel Review

ServiceChannel OUR SCORE 77%
starting price By quote
our score 77%
free trial
  1. What is ServiceChannel
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is ServiceChannel?

With the ServiceChannel Dashboard, users can easily manage maintenance and repairs from different locations from one hub. ServiceChannel is made up of four core modules: Pay, for financial management; Analyze, for business intelligence and analytics; Manage, for service automation; and Find, for contractor management. ServiceChannel is a source-to-settle solution that is complete in itself, offering a combination of a mobile-based and a web Work Order management system. Work performed is initiated and validated by the software, which is very flexible and configurable. It is an aid when it comes to managing demanded and planned service requests across trades, categories, and locations. Contractors can also be held accountable as the platform gives users data that is unbiased and independent when it comes to the contractor’s performance. Compliance is ensured, and operational costs are kept low without seeing service levels reduced.

Product Quality Score

Features
7.8
Ease of use
7.8
Customer support
7.6
Value for money
7.7
7.7
TOTAL SCORE

ServiceChannel features

Main features of ServiceChannel are:

  • Contractor Management
  • Service Automation
  • Financial Management
  • Training & Professional Services
  • Proposal
  • Planned Maintenance and Site Audit
  • Asset
  • Analytics & Business Intelligence
  • Mobile Access
  • Service requests
  • Work Order
  • Compliance
  • Supply
  • Invoice and Payment Manager

ServiceChannel Benefits

Benefits

The main benefits of ServiceChannel are its convenience, business intelligence dashboard, and its Asset Management system. Here are the details:

With just an internet connection, users can make use of the platform’s Service Automation Suite to initiate requests wherever they may be. The Service Automation Suite is SSAE 16 compliant, and can securely show users information on status and progress as soon as they are authenticated. This security doesn’t sacrifice mobility and convenience, as users can view service and status requests through their mobile devices.

With the pre-built reports provided by the business intelligence dashboard, users can leverage data insights that are actionable, as well as encourage better efficiency since they now have access to predictive, current, and historical views of operation. NTE (not to extend) levels can be used to verify, validate, and authorize scheduled and preventive maintenance tasks. Invoice approval time is reduced, as well as invoice processing costs. The Commercial Contractor Private Network provided by the software also simplifies and streamlines the current contractor data, which can include payment, insurance, licenses, and W-9s.

Data can be viewed in real-time across all contractors, trades, and locations, and can be managed with event-driven exceptions and alerts. Proposal management is also made quick and easy as contractors can be sent RFPs online. Users can also get their proposals online. Whatever the location, users get a deeper look into their physical assets thanks to the Asset Management system. Contractors can be sourced and qualified from the Commercial Contractor Directory, while at the same time making sure that company policies are complied with.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

ServiceChannel Integrations

The following ServiceChannel integrations are currently offered by the vendor:

  • KEY2ACT
  • Microsoft Dynamics
  • Data-Basics
  • Intelligent Data Systems (IDS)
  • Astea International
  • NetSuite
  • ORACLE PeopleSoft
  • Infor
  • SAP Finance
  • Salesforce
  • TradeShift
  • Ariba
  • Reflexis Systems
  • ORACLE JD EDWARDS
  • Navman Wireless
  • Visual Lease

Video

Customer Support

Phone
Online

Pricing Plans

ServiceChannel pricing is available in the following plans:

Free trial
Quote-based plan
Contact vendor
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