WalkMe Review

WalkMe OUR SCORE 90%
starting price By quote
our score 90%
free trial
  1. What is WalkMe
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is WalkMe?

A cloud-based platform that provides guidance and engagement to enterprises, WalkMe aims to provide a rich user experience. It uses tools such as notification bars, pop-ups, and call-to-action buttons in order to help users complete a process. It offers effortless and efficient customer experience while using both software and website. WalkMe not only guides users but also highlights the latest features and recommends relevant offerings that may be valuable users to drive them to action. The software can also foresee the needs of users to provide them with the assistance they need.

Product Quality Score

Features
9.2
Ease of use
9.1
Customer support
8.9
Value for money
8.8
9
TOTAL SCORE

WalkMe features

Main features of WalkMe are:

  • WalkMe Player
  • Walk-Thrus
  • Onboarding
  • WalkMe Editor
  • WalkMe Analytics
  • Launchers
  • ShoutOuts
  • Permalink
  • Surveys
  • Shuttles
  • Resources
  • Segmentation Center
  • Automatic Triggers
  • Multi-Language Support
  • Design Customization
  • Security
  • Screen Size Optimization
  • Browser Support
  • User Management
  • SaaS or Self-Hosted Walk-Thrus
  • Highlight and Spotlight
  • Autoplay
  • Help and Search Integration
  • Automatically Adapt to Interface Changes

WalkMe Benefits

Benefits

The main benefits of  WalkMe are its rich feature set and easy to use. Here are more of its benefits:

Walkthroughs to make complex sites easy to use

This feature offers step-by-step instructions to users. These are useful in promoting new features, training new users and walking them through queries.

Onboarding for a lasting first impression to visitors

Onboarding displays well-maintained task checklist so that users can know about the process they need to finish first. Checklists are useful to track user progress, introduce the latest features, and onboard first-time users

ShoutOuts to get attention to messages

ShoutOuts allows you to draw attention, whether you want to make an announcement, promote new features or services, inform about changes. You can also encourage them to start a walkthrough by using this feature.

Launchers to help users get unstuck

Launchers allow users to start an app or complete a survey. They are basically buttons that help avail important resources or websites.

WalkMe Player

The WalkMe Player allows you to have all WalkMe Apps in one place and non-intrusive tab on side of the screen.

WalkMe Editor

The WalkMe Editor helps make, edit and manage all WalkMe Apps without requiring technical knowledge.

WalkMe Analytics

WalkMe Analytics allows you to measure users experience of the WalkMe Apps in real-time to help you understand their needs better.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

WalkMe Integrations

The following WalkMe integrations are currently offered by the vendor:

WalkMe integrates with Google, Zendesk, Toonimo, Bing, Desk, Salesforce.

Video

Customer Support

Phone
Online

Pricing Plans

WalkMe pricing is available in the following plans:

Free trial
FREE PLAN
$0
CUSTOM PLAN
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