SurveyMonkey Review

SurveyMonkey OUR SCORE 92%
starting price $832
our score 92%
free trial
  1. What is SurveyMonkey
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is SurveyMonkey?

SurveyMonkey is a web tool that enables you to launch several survey projects on the web. Such a tool will aid you in your online survey projects like in-depth research about a specific market, employee or customer feedback, and a fast poll, among others. Using SurveyMonkey allows you also to customize the structure of your survey based on your specific target audience. The platform has several advanced functions that are designed to aid users to distribute different kinds of surveys on the web. Its automated features allow you to view results in real time when it reaches your millions of respondents. Once the data has been collected, SurveyMonkey can process the voluminous data using its several reporting features to provide an in-depth analysis. Furthermore, both data and results can be exported in various formats that can be shared with other teams for collaboration purposes. Thus, it helps you in managing your organization by coming up with decisions based on the data generated by SurveyMonkey.

Product Quality Score

Features
9.5
Ease of use
9.0
Customer support
9.3
Value for money
9.0
9.2
TOTAL SCORE

SurveyMonkey features

Main features of SurveyMonkey are:

  • Text analysis
  • Survey Templates
  • SPSS integration
  • Skip Logic
  • Real-time results
  • Net Promoter Score
  • Filter and cross-tabbing
  • Export Results to Excel and PDF
  • Enterprise-grade features
  • Customizable Survey Links 
  • Customizable Design Themes
  • Custom reporting
  • Custom branding
  • Consolidated account management
  • Answer Validation

SurveyMonkey Benefits

Benefits

The main benefits of SurveyMonkey are its general usability, comprehensive feature set and security. The following details spell out these advantages to be had when you use SurveyMonkey:

Processing huge amounts of data sourced from respondents are just an easy task for SurveyMonkey. This web-based survey platform can create, collect, and analyze data using some of its built-in tools. The solution’s features can be configured and can accommodate all research objectives through the implementation of online surveys. Whether it is a simple or complex type of survey, SurveyMonkey can create an online survey within a span of minutes. Also, users can interact with the online survey tool using its dynamic interface along with features that can be customized easily.

Regarding features, SurveyMonkey offers its users an embedded question bank feature that contains built-in questions that can be customized. This feature contains a wide selection of questions that are normally found in the survey questionnaire. These questions cover a range of survey in politics, organizations, health, education, among others.  You can also add questions that are fitted to be included in your online survey.

SurveyMonkey can give a push to make data-driven decisions that are relative to the various aspects of the enterprises. Its analysis and reporting tools provide users with a boost to come up with smart decisions to aid organizations and to execute desired actions based on the survey results.

SurveyMonkey can also enhance work especially for those users who are working as a team. Online surveys can be accessed and shared with all the members in the group even if they are using only a single account. By doing so, it lessens the hassle that may come while doing the work manually through analysis, discussion, and sharing the results of the survey.

And if you are concerned about the survey’s data security, SurveyMonkey provides a secure platform that uses the best encryption methods. The data generated by SurveyMonkey is validated by using HIPAA, Norton, and TRUSTe features.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

SurveyMonkey Integrations

The following SurveyMonkey integrations are currently offered by the vendor:

  • Active Campaign
  • Ambassador
  • CleverReach
  • Data Cracker
  • DataHero
  • DiscoverText
  • Drop Thought
  • Emma
  • Eventbrite
  • Freshdesk
  • Google Forms
  • Google Sheets
  • HootSuite
  • Hubspot
  • INinbox
  • Jooners
  • Mad Mini
  • MailChimp
  • Marketo
  • Microsoft Excel
  • Microsoft Word
  • NVivo
  • OfficeReports
  • OfficeReports
  • Piktochart
  • Salesforce
  • Sympla
  • Syncfrog
  • Trackerbird
  • Trello
  • UniSender
  • Wise.NET
  • Zapier
  • Zendesk

Video

Customer Support

Phone
Online

Pricing Plans

SurveyMonkey pricing is available in the following plans:

Free trial
Basic
Free
STANDARD
$1,299/month
ADVANTAGE
$13,990/year
PREMIER
$35,990/year
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