Salesforce Field Service Lightning Review

Salesforce Field Service Lightning OUR SCORE 94%
starting price $50
our score 94%
free trial
  1. What is Salesforce Field Service Lightning
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Salesforce Field Service Lightning ?

The Field Service Lightning Solution from Salesforce is a field service management system designed to connect your employees and aid them in delivering productive and intelligent on-site service. It is equipped with capabilities and tools that can help you acquire visibility into all of your business operations in real time, optimize the allocation of your mobile workforce, and ensure that your customers are updated. It also comes with offline applications for iOS and Android that allow users to manage their work in the field and deliver fast, more personalized, and smarter service. Last but not least, this system allows its users to supervise their employees and contractors all on a single platform.

Product Quality Score

Features
9.4
Ease of use
9.5
Customer support
9.3
Value for money
9.4
9.4
TOTAL SCORE

Salesforce Field Service Lightning features

Main features of Salesforce Field Service Lightning are:

  • Maintenance plans
  • Asset tracking & management
  • Service history tracking
  • Field payment collection
  • Barcode scanner
  • Inventory management
  • Automatic real-time updates
  • Guided instructions
  • Service reports
  • Collaboration
  • Day view
  • Centralized knowledge hub
  • Native Android & iOS apps
  • Work order management
  • Offline priming sync
  • Customized mobile app
  • Crew scheduling
  • Routing
  • Polygon mapping
  • Contact database
  • Return merchandise
  • Authorizations
  • Dispatching
  • Contractor management
  • Reporting & dashboards
  • Service contracts
  • One-click scheduling optimization

Salesforce Field Service Lightning Benefits

Benefits

The main benefits of Salesforce Field Service Lightning are its tools that make the creation and management of work orders for any case faster, the smart scheduling feature, Einstein capability, helpful mobile applications, and analytics feature. Here are more details:

Creation and Management of Work Orders Made Faster

The system allows its users to craft and manage their work orders from any case quickly, view valuable knowledge articles in an instant, and track the SLA compliance. The work orders of the users are integrated with their assets, contacts, accounts, and cases, allowing them to pull pieces of information across Salesforce.

Smart Scheduling

Field Service Lightning features smart scheduling functionality that automatically assigns jobs to the right person based on specific factors such as location, skills, and time to boost employee productivity. Also, the platform comes with tools that track equipment, trucks, and crews to make sure that the right resources and parts for the job are available.

Einstein Vision Capability

The Einstein Vision enables mobile employees to utilize image recognition to identify assets as well as parts in photos instantly, ensuring that they have repaired or replaced the right part of the product. This reduces confusions and eliminates the need for additional trips back to their company office.

Helpful Mobile Applications

The software allows its users to access its wide array of capabilities and tools from mobile phones. By equipping your mobile employees with a top-notch mobile solution that offers Einstein AI, job schedules, real-time collaboration, knowledge articles, and inventory visibility, you can deliver resolutions on the first visit. Moreover, they can access these helpful capabilities while on the go even without an internet connection.

Analytics Feature

The software offers an analytics feature that gives dispatchers and managers easy and real-time visibility into employee’s KPIs and the overall operational performance. With this feature, users can address customer concerns, drill into all the data from numerous different systems, and prevent operation and work-related problems.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Salesforce Field Service Lightning Integrations

The following Salesforce Field Service Lightning integrations are currently offered by the vendor:

  • Salesforce cloud ecosystem

Video

Customer Support

Phone
Online

Pricing Plans

Salesforce Field Service Lightning pricing is available in the following plans:

Free trial
MOBILE EMPLOYEES ENTERPRISE
$150/user/month
MOBILE EMPLOYEES UNLIMITED
$300/user/month
DISPATCHERS ENTERPRISE
$150/user/month
DISPATCHERS UNLIMITED
$300/user/month
PLUS ENTERPRISE
$200/user/month
PLUS UNLIMITED
$350/user/month
CONTRACTOR
$50/user/month
CONTRACTOR PLUS
$75/user/month
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