Main features of ServiceNow Knowledge Management are:
The main benefits of ServiceNow Knowledge Management are its reduced expenses, quick resolution of issues, context capture, community engagement, subscription to articles for updates notification, and knowledge dashboard. Here are more details:
Unresolved issues can cost a loss of valuable time and money for the company. To prevent that, businesses can opt to ServiceNow Knowledge Management where users are given the ability to quickly find solutions and apply them to matters at hand. By having accessible troubleshooting information, employees are able to help themselves which results in a smooth workflow.
Knowledge bases can be quickly overrun by an overwhelming amount of information due to the many articles from various departments. This could lead to users taking a long time to find the right resolution to their pressing problems. In order to prevent the loss of valuable time in searching, ServiceNow Knowledge Management uses contextual search in the process of its information retrieval. This way, user are able to attend to the issues they’re concerned with more quickly.
ServiceNow Knowledge Management aids in the creation of added knowledge articles from work and resolutions processes. Through this, every member will have immediate access to new essential information that could come in handy for speeding up their tasks.
With the great amount of information it contains, the community could be where the answers to pressing issues lie. And since ServiceNow Knowledge Management is part of the bigger Now Platform, users are able to connect it with their community portal where they can ask for assistance or help others in finding solutions to problems. Knowledge can be harvested there and can be turned into articles.
In light of added solutions, articles are able to have further revisions and the ones that are of relevance to certain users need to be informed when changes occur. To facilitate that, the platform enables agents, customers, and employees to subscribe to articles so that they will be notified about the latest updates.
Through ServiceNow Knowledge Management, users will gain a better understanding of the problems often encountered as well as how fast their knowledge teams work. It has a dashboard that displays related usage and publishing metrics that enable them to identify and adjust publication workflow accordingly or organize seminars in order to inform users.
The following ServiceNow Knowledge Management integrations are currently offered by the vendor:
No available information
ServiceNow Knowledge Management pricing is available in the following plans: