LivePerson Review

LivePerson OUR SCORE 88%
starting price By Quote
our score 88%
free trial
  1. What is LivePerson
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is LivePerson ?

LivePerson is an artificial intelligence (AI) powered messaging platform that helps businesses easily answer queries and finish transactions on Facebook Messenger, WhatsApp, Apple Business Chat, and SMS as well as on the mobile apps and websites of their brands. Trusted by more than 18,000 corporations all around the world, including T-Mobile, Sky, Citibank, HSBC, and The Home Deport, LivePerson serves as a real-time chat support solution. This software aims to support businesses in creating relevant and noteworthy connections with their customers, and this goal is made possible by the vendor’s real-time analytics, metrics, and hosted platform. LivePerson helps businesses of all sizes reduce their operational costs, achieve better order values, and increase their sales conversions. As a developer of LiveEngage software, a messaging solution, LivePerson has been making a name in the industry and been helping businesses achieve better customer engagement.

Product Quality Score

Features
8.6
Ease of use
8.7
Customer support
8.9
Value for money
9.0
8.8
TOTAL SCORE

LivePerson features

Main features of LivePerson are:

  • Speedy interactions
  • Geolocation
  • Asynchronous loading
  • Tailored customer experience
  • Chat
  • Efficient site visitor targets
  • Personalized invitation
  • Dashboards
  • Multiple languages
  • Videos and webinars

LivePerson Benefits

Benefits

The main benefits of LivePerson are utilizing chatbots, automating work, and centralizing digital channels. As an AI-powered messaging solution, LivePerson’s LiveEngage platform offers businesses a wide variety of benefits that they can use to promote better customer relationship and long-term engagement. It offers a tailor-made solution that you can easily adapt to your business, be it for tracking, routing or reporting. With its Hot Topics feature, you are given the data of what customers talked about. Its Meaningful Connection Score™ lets you identify customer’s sentiment on real-time conversations, letting you understand your customers better.

The software offers an open network that has built-in and AI automation option so you can choose to use the interface, integrate with other apps, and create your own solution. Besides that, the software has a Smart Capacity tool that evaluates the exchange frequency before sending conversations. Its advanced scaling and routing capability contain an algorithm that tackles responsive customers than those who leave the conversations on idle mode. The software also provides in-depth reporting tools, with customizable and ready-made dashboards so that you can track the development of your customer support services. Both managers and agents can work on metrics for better customer engagement.

Data breach is also prevented with LivePerson. It runs proactive monitoring and vulnerability assessment to ensure robust security. It even masks and identifies sensitive data. What else? The solution lets you establish speedy interactions with customers through geo-distributed connections that can effectively make them stay connected with the nearest data center.

Above all, LiveEngage also lets you create digital customer engagements in a matter of minutes by creating an easy-to-use and customizable campaign. Have your business goals, seek a target audience, and have a kind of customer engagement you feel comfortable of using with this solution. You may target a website visitor through referral site, Google Analytics segment, geolocation, affiliate tracking, device, new or returning visitors, Google AdWords campaign, and website location.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

LivePerson Integrations

The following LivePerson integrations are currently offered by the vendor:

  • SpeakLike
  • Support Machine’s Automated Sales Agent
  • Share File by VeriShow
  • Customized Chat Window
  • Zoomdata
  • Co-browsing by VeriShow
  • tracx Social Media Management System
  • Automated Customer Service Agent
  • LivePerson Demandware plugin
  • samesurf
  • Shared Shopping Cart
  • Proactive Chat from Video by Invodo
  • Localayer (Verdata)
  • Salesforce Integration
  • TA Vision Off Hour Representative
  • Chat Translator by VeriShow
  • Barilliance eCommerce Personalization
  • Support Machines’ Automated Customer Service Agent
  • QUERYM
  • Demandbase Targeting and Personalization Platform
  • nanoRep Customer Service Software
  • LivePerson hybris Plugin
  • Mobile Commons
  • Creative Virtual V-Person
  • SDL BeGlobal for LivePerson
  • EU Cookie App
  • Lightbox Effect for Chat Invitation
  • Rapleaf
  • ChatID
  • Chat Queue Video by Invodo
  • SeeWhy
  • Apple iPhone Mobile Chat Sample
  • RightAnswers Unified Knowledge Platform
  • Android Mobile Chat Sample
  • Smartlive Mobile
  • CPattern
  • noHold
  • LivePerson IBM Plugin
  • WalkMe for LivePerson
  • Question & Answer Widget
  • SayIt
  • TA Vision Live Agent Filter
  • Invodo
  • Mobile Agent
  • Geofluent
  • Share My Screen by VeriShow
  • Embedded Chat Window
  • Audio / Video Conferencing by VeriShow
  • BannerPlay
  • IntelliResponse Virtual Agent
  • Visitor’s Doc by VeriShow
  • Chat from Instant Messaging Applications
  • TurnTo
  • Personetics Virtual Agent
  • Automated Sales Agent
  • empathy
  • Watchitoo
  • Inteliwise

Customer Support

Phone
Online

Pricing Plans

LivePerson pricing is available in the following plans:

Free trial
STANDARD
$40/user/month
PREMIER
$90/user/month
ENTERPRISE
By Quote
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