Invgate Review
OUR SCORE 82%
- What is Invgate
- Product Quality Score
- Main Features
- List of Benefits
- Awards Section
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Invgate?
Invgate is an IT service management software that enables you to manage your incidents, assets, and analytics. It automates workflows and allows you to create decision points and loops, among others. It provides end-users with a service portal where they can track incidents and resolutions. Invgate provides ticket management tools that you can use to organize your tasks according to priority and urgency. It also integrates with your CMDB so that you can relate each incident to specific hardware or software. Additionally, Invgate offers a knowledge base where you can create articles and suggest solutions for problems. Invgate allows you to manage software licenses and assets. It unifies your data through a network discovery for easier information access. It also offers software deployment and remote desktop functions through secure connections.Product Quality Score
Invgate features
Main features of Invgate are:
- Analytics
- Tickets
- Workflows
- Asset Discovery
- Security
- CMDB
- Service Desk
- Software Deployment
- Asset Monitoring & Control
Invgate Benefits
The main benefits of Invgate are providing service desk tools, managing assets, and generating actionable analytics.
Provides service desk tools
Invgate improves your productivity and efficiency in handling incidents through service desk tools. It allows you to create automated workflows for all your requests. It also enables you to manage your tickets, analyze incident root causes, and implement SLAs. It provides a knowledge base where your end users can access articles that can help resolve issues. Additionally, Invgate integrated with your CMDB to track specific hardware and software incidents.
Manages assets
Invgate helps you manage your assets. It automatically creates an inventory for the SNMP devices in your network for easier inventory and discovery. It also sends notifications for any changes in your assets. Invgate provides software management tools for software deployment and metering. It allows you to optimize resources, allocate licenses, and track related costs. It also enables you to evaluate their worth according to your usage and expenses.
Generates actionable analytics
Invgate generates reports that provide insight into your assets and end-users. It allows you to analyze service desk performance according to 150 built-in metrics, get multi-department reports, and customize dashboards. It also generates analytics on security compliance and customer behaviors.
Awards Section
- Great User Experience Award
- Rising Star Award
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
Invgate Integrations
The following Invgate integrations are currently offered by the vendor:
Specials for each project:
Native to the product (eg Microsoft Teams)
- Natives x 3:
- IN/OUT → By Web Services
- OUT/IN → Via API
With different products:
- Ticket Management:
-
- Microsoft Teams (ticket management, operations)
- User-management
- Active Directory (for user interactions)
- Open LDAP (for user interactions)
- SAML (for user interactions)
- ADFS
- BLUE
- CloudIntegration
- Zapier (cloud integration manager)
- Asset Management Integration
- Assets Investment
- Insight Investment
- file wave
- System Center (Microsoft)
Customer Support
Pricing Plans
Invgate pricing is available in the following plans:
