ManageEngine ServiceDesk Review

ManageEngine ServiceDesk OUR SCORE 87%
starting price $10
our score 87%
free trial
  1. What is ManageEngine ServiceDesk
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is ManageEngine ServiceDesk?

ManageEngine ServiceDesk is designed for businesses who need a 360-view of the IT issues in their company. This comprehensive IT help desk software lets IT teams manage issues efficiently and combines help desk functionalities and asset management in a single platform. Businesses can be assured that ManageEngine ServiceDesk has all the needed tools, whether it is for data archiving, asset tracking, ticket management, or license management. Because of its ITIL-ready and top-of-the-line features, companies like Disney, Vodafone, Honda, and Xerox trust ManageEngine ServiceDesk to simplify help desk efforts. The functions companies are sure to love include asset management, incident management, change management, and problem management. IT help desk responsibilities can be facilitated and workflows can be streamlined with ManageEngine ServiceDesk’s user-friendly and intuitive interface and its powerful productivity solutions. Improvement plans can also be easily cooked up as ManageEngine ServiceDesk also has reporting tools that monitor performance. Businesses without a dedicated IT team will also appreciate the software’s codeless customizations. Businesses can adapt and configure the software to fit the needs of their business, all with minimal time spent on programming. Multiple integrations can be combined with ManageEngine ServiceDesk with just a few clicks.

Product Quality Score

Features
8.8
Ease of use
8.6
Customer support
8.5
Value for money
8.9
8.7
TOTAL SCORE

ManageEngine ServiceDesk features

Main features of ManageEngine ServiceDesk are:

  • Incident and problem management
  • Solid Knowledge Base
  • Self Service Portal
  • Password security
  • Help desk system
  • Flexible ticket management
  • Asset management
  • Multiple channel support
  • Service Level Agreements
  • Multi-language support
  • API integration
  • Third-party integrations
  • Mobile iOS and Android apps

ManageEngine ServiceDesk Benefits

Benefits

The main benefits of ManageEngine ServiceDesk are its accessibility on any device, best-practice ITSM workflows, efficient remote support, and enhanced management of sudden IT changes. First off, ManageEngine ServiceDesk works on any operating system and is fully mobile, so customers can easily access the service and also have a number of communication channels at their disposal.

Because of ManageEngine Service Desk’s application of best-practice ITSM workflows, businesses can improve the service they provide to their customers. The software lets users look through a knowledge base with a massive amount of articles, as well as use a web-based service portal where they can submit tickets and report incidents. Agents responding to queries can easily address and resolve problems, leading to customer retention and loyalty.

ManageEngine ServiceDesk users also get to assess the assets at their disposal, thanks to the software’s asset management feature. It provides swift and dependable auto discovery operations, as well as scanning procedures that are agent-based. This, in turn, helps businesses easily manage abrupt IT infrastructure changes, which is something that is often not provided by traditional helpdesks. Even old and unused information can be stored by ManageEngine ServiceDesk, and users can access this from remote devices.

Finally, agents can respond to user inquiries wherever they may be, thanks to remote support offered by ManageEngine ServiceDesk. Agents can even make the software match their specific working processes by modifying specifications. Companies can also find out how agents measure up again help desk metrics by using ManageEngine to draft comprehensive reports.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

ManageEngine ServiceDesk Integrations

The following ManageEngine ServiceDesk integrations are currently offered by the vendor:

Add-ons

  • Cisco
  • Social IT
  • 3D Datacenter Floor
  • WAN RTT Monitor

Plug-Ins

  • Cassandra
  • Oracle
  • Sybase
  • Websphere
  • SAP
  • NCM
  • NetFlow
  • Windows Azure
  • Microsoft
  • Amazon

Video

Customer Support

Phone
Online

Pricing Plans

ManageEngine ServiceDesk pricing is available in the following plans:

Free trial
STANDARD CLOUD
$12/month
STANDARD ON-PREMISE
$120/tech
PROFESSIONAL CLOUD
$23/month
PROFESSIONAL ON-PREMISE
$248/tech
ENTERPRISE CLOUD
$58/month
ENTERPRISE ON-PREMISE
$598/tech
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