JivoChat Review

JivoChat OUR SCORE 78%
starting price $10
our score 78%
free trial
  1. What is JivoChat
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is JivoChat?

JivoChat is a software suite that utilizes mobile chat wizards that are innovative and customizable, helping boost user subscription, as well as an increase in product purchases and eyes on their content. JivoChat gives businesses unlimited opportunities when it comes to customer engagement, thanks to features like page view history, hotkeys, chat logs, and real-time visitor monitoring. Budgets are not a problem when it comes to acquiring JivoChat, as mid-sized and even small business can avail of a flexible pricing scheme — ranging from a free package with limited features or a budget-friendly one with all the features that a professional may need. There is no need for any new software downloads or hardware installations, as JivoChat is delivered as a SaaS. It can easily integrate with any existing IT infrastructure a business has in place. Business who don’t want to make the purchase just yet can also avail the available 14-day free trial.

Product Quality Score

Features
7.9
Ease of use
8.0
Customer support
7.4
Value for money
8.0
7.8
TOTAL SCORE

JivoChat features

Main features of JivoChat are:

  • Canned Responses Support
  • Multi-Language Support
  • Integrations
  • Hotkeys
  • Mobile Chat Widgets
  • Pointers for Directing Visitors
  • Visitor Monitoring
  • Location-Based Customer Distribution
  • Time Charts
  • Agent-to-Agent Chat
  • Pageview Histories
  • Mobile Optimization
  • Unlimited Chats
  • Blacklists
  • Spell Checker
  • Chat Targeting
  • Chatlogs
  • Offline Contact Forms
  • Multi-Department Support
  • Customer Service Quality Rankings
  • Color-Coded Charts
  • Chat Transfer
  • Emailed Daily Performance Reports

JivoChat Benefits

Benefits

The main benefits of JivoChat are its user-friendliness, powerful feature set, and mobility. Here are the details:

Even a business’s least tech-savvy employee won’t have a difficult time using JivoChat as the mobile app is simple and easy to use and also comes with around-the-clock live support, guides, and training materials.

Users of JivoChat get robust features that allow for support messages automation, visitor behavior monitoring, and proper agent assignment. JivoChat can even cater to the specific needs of businesses, as communication tools like chat boxes, newsletters, and messages can all be customized with ease.

JivoChat has a powerful database where it saves all of a company’s user data. Agents can easily resolve customer issues since they have access to similar issues that may have been encountered before. JivoChat also serves as a collaborative platform where agents can talk amongst themselves and resolve issues together.

Users of JuvoChat also get to use the following features: daily performance reports emailed to supervisors, quality rankings for customer service, multi-department support, offline contact forms, time charts, location-based customer distribution, visitor pointers, and multi-language support.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

JivoChat Integrations

The following JivoChat integrations are currently offered by the vendor:

  • Google Analytics
  • WordPress
  • Magento
  • Bitrix24
  • Joomla
  • amoCRM
  • Shopify
  • Ecwid

Video

Customer Support

Phone
Online

Pricing Plans

JivoChat pricing is available in the following plans:

Free trial
FREE PLAN
$0
Professional
$10/agent/month
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