Main features of bpm’online CRM are:
The main benefits of bpm’online CRM are its 360-degree view of operations, optimized CRM processes, streamlined and efficient workflow, data-backed CRM strategies, and hassle-free configurations. Whether it’s in marketing, sales, or customer service, a business can get a lot of benefits from using bpm’online CRM. Campaigns can be made more effective, sales processes can be accelerated, and customer service made consistently. Here’s more information:
360-Degree View of Operations
The platform gives businesses an end-to-end view of their business without overwhelming them. Its centralized customer databases and dashboards give a complete view of the customer journey. Marketing personnel, service personnel, and sales personnel can access these databases and dashboards, so everyone is appraised of everything that is happening in a campaign. This gets rid of having to check with other departments or digging for needed data.
Optimized CRM Processes
Users who use bpm’online CRM can use it to lessen paperwork and other repetitive and time-consuming tasks. The platform has tools that can streamline and optimize operations, helping users in the planning, automating, and monitoring of processes. Users can concentrate on other duties as the platform’s task management tools, calendars, analytic solutions, and document processing options take care of CRM tasks.
Streamlined and More Efficient Workflow
Marketing, sales, and service tools are available in bpm’online CRM, and all of these work together to make for a smoother workflow. With these tools, businesses can easily handle front-office responsibilities alongside back-office ones, no matter the department. All of these can be done on just one platform. Users can also align their CRM process, making for a more efficient workflow that can be easily maintained by staff.
Better Data-Backed CRM Strategies
Entrepreneurs who use bpm’online CRM are equipped with analytics options that help them further improve their business operations. These tools help them find areas they can improve on in their strategies, measure buying behaviors, as well as forecast sales. This pieces of information help businesses design CRM strategies that really address their customers’ needs.
Faster, More Hassle-Free Configurations
Not only does bpm’online CRM have an open API that makes it easy to integrate with other applications, it is easy enough to understand without having knowledge in programming. This makes it easy for businesses to sync bpm’online CRM with any IT infrastructure they may already have in place. Users simply need to select their preferred applications and widgets and add them to the system.
The following bpm’online CRM integrations are currently offered by the vendor:
bpm’online CRM pricing is available in the following plans: