Botmaker Review
OUR SCORE 83%
- What is Botmaker
- Product Quality Score
- Main Features
- List of Benefits
- Awards Section
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Botmaker?
Botmaker is a live chat software that enables you to provide better customer service, keep in contact with your clients, and address their inquiries in a timely manner. Through this platform, you can manage all your conversation channels, including SMS, Facebook, and WhatsApp. You can also employ both live agents and artificial intelligence to maintain open communications with your customers. Botmaker employs an AI engine with Natural Language Processing to ensure that your bots can understand user intentions and maintain text and voice messaging with your customers. It also allows for custom bot behaviors to better cater to your needs. Botmaker integrates with your CRM, specific AI processing, and pipeline management platforms, among others, to help you complete your daily tasks. It also generates actionable analytics that can help you determine your bots and team’s performance.Product Quality Score
Botmaker features
Main features of Botmaker are:
- WhatsApp Business API
- Conversational Channels
- Agents Live Chat
- Bots Automation
- Dashboard and Analytics
- Marketing Engine
- Integrations
Botmaker Benefits
The main benefits of Botmaker are natural language processing, conversation channels and integrations, real-time dashboard and analytics.
Natural Language Processing
Botmaker utilizes natural language processing to learn you and your customers’ communication habits, which enables you to provide a better experience. This technology allows the platform to work with both text and voice messaging, understand user intentions, and adapt its communication styles. It enables you to have live agents and bots to handle all customer communications, and you can also use this platform to trigger new conversations based on the sales and leads generated.
Conversation Channels and Integrations
Botmaker offers various conversation channels and integrations to help you reach your clients and improve your productivity. Through this platform, you can access and manage all your conversations in various channels, including comments on social media and messages on SMS and DMs. This platform also enables you to integrate CRM, pipeline management, and live chat applications to meet your specific process needs.
Real-Time Dashboard and Analytics
Botmaker is equipped with dashboards that enable you to manage your users, agents, and sessions, among others. This data is collected in real-time, and you can also integrate your data from other platforms. Additionally, this data can be used to generate reports that can help you improve your customers’ experiences with your business.
Awards Section
- Great User Experience Award
- Rising Star Award
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
Botmaker Integrations
The following Botmaker integrations are currently offered by the vendor:
- Instagram Direct Messaging
- Messenger
- Website Chat
- Amazon Alexa
- Google Workspace
- Google RCS
- Google Assistant
- Workplace by Facebook
- Mercado Live
- Skype
- Slack
- Telegram
- API
Customer Support
Pricing Plans
Botmaker pricing is available in the following plans:
